How To Transform Your Credit Union
It just doesn’t happen in one day. There’s not going to be that big event, transforming your credit union for good. In general, transformations are the results of ...
The latest from Randall Smith
Communication and Transparency Drive Higher Mortgage Origination Satisfaction
By Karen Licker Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, according to our J.D. Power and Associates 2012 U.S. ...
Payment Systems Strategic Role In Credit Unions
by Mark Arnold Payment systems are rapidly changing to meet evolving technology and consumer demand. In a recent white paper (Payment Systems: Their Strategic Role in Credit Unions) now available ...
What Are The Key Roles A Credit Union Should Identify In Disaster Recovery Planning?
by Kirk Drake If you are working on improving your organizations disaster recovery program and have questions about what roles need to exist this post is for you. According to ...
Overheard at NAFCU’s MDI
by Anthony Demangone This week, I’ve been lucky enough to attend and speak at NAFCU’s Management Development Institute. Roughly 70 credit union leaders have been working on improving ...
Finally a Tailwind?
With declining interest rates and anemic total loan growth for the last three years, it’s nice to see the winds may be changing. In the October Credit Union Trends ...
Too Many Text Messages Might Make Some Unhappy People Into Millionaires
by Ron Daly Papa John’s is staring down the barrel of a lawsuit that might cost them $250 million…all over a few dozen text messages. Talk about your ...
The Importance of Knowing Your Customer
by Dominic Suszek KNOWING YOUR CUSTOMER is not just a regulatory requirement, it’s good business. The challenge of complying with customer due diligence regulations is far from over. A ...