Using Twitter in Disaster Recovery
By Jim Benlein, CISA, CISM Simple. Direct. Effective. Fast. If asked, many credit unions will point to these as key reasons they use Twitter to connect and communicate with members. ...
The latest from Randall Smith
Inside scoop on Hispanic marketing for Credit unions with Coopera’s Gruber
It’s no secret that the Hispanic population holds great potential for credit unions today and well into the future. But how do credit unions effectively capture this all-important audience’...
The Top 10 Technology Trends HR Needs to Know
by Katie Alberti Embracing technology. It’s essential for any company to remain competitive. And in HR departments, it’s no different. Last weekend, members of the 2013 SHRM Technology ...
Being Local: How Closing Branches Effects Your Community Brand
If your bank or credit union builds its brand around “being local,” then you need to think seriously about what will happen when you start closing branches. Because that day ...
3 Reasons to Streamline Your ‘Onboarding’ Process with Kofax’s Drew Hyatt
Most credit unions don’t take their member “onboarding” process for granted, but there are some instances where the task presents a few disheartening hurdles that could jeopardize a consumer’...
Millennials Agree–Convenience Rules, Even Without A Bank or Credit Union
By Tom Since we are unveiling our latest consumer research report tomorrow, “Growth and Revenue Potential for Emerging Financial Services,” this week, we have been closely following the news seeking ...
Using Big Data To Predict Online & Mobile Banking Needs
BY JIM MAROUS Investing in online and mobile channels was not intended to simply provide additional channels for customers to access their accounts. The promise of reduced costs, increased cross-sales ...
How do you measure “Member Experience?”
Top Priority Experience Managing the customer experience a top strategic priority among industry leaders today. It should be no surprise that customer satisfaction and customer retention are top-of-mind for these ...