The latest from Stan Cowan

Feb 9, 2016 - by Stan Cowan, D+H

How to keep your service personal & local by bringing it to (their) work

Remembering (and embracing) the Past Many credit unions today began 50, 60 or even 70 plus years ago. They all started with ONE single sponsor, or select employee group (SEG), ...

Jan 13, 2016 - by Stan Cowan, D+H

COREdinating technology solutions to empower employees & engage members

In light of technological disruptors coming from every angle, you may be feeling overwhelmed, confused and intimidated. After all, you’re simply trying to provide the best financial service possible, ...

Aug 31, 2015 - by Stan Cowan, D+H

Consistent omni-channel experiences: High tech or high touch?

When it comes to consumer experiences, consistency is key, right? After all, large corporations like Starbucks and McDonald’s spend millions of dollars in branding and employee training ensuring that ...

Jul 1, 2015 - by Stan Cowan, D+H

Being there for (Gen-Y)OUNG adults

You’ve heard it a million times. “The Millennials are coming!” But actually, they’re already here. What percentage of your membership base is made up of Gen-Y? 5%? 10% (...