The latest from Sundeep Kapur

Aug 2, 2021 - by Sundeep Kapur, Digital Credence

Delivering on a Royal experience

Meet Pam Haller, EVP – Chief Digital Experience and Marketing Officer at Royal Credit Union. Unencumbered by legacy thinking, Pam entered the credit union world in 2018 and her approach has ...

Apr 30, 2021 - by Sundeep Kapur, Digital Credence

Ongoing: Sharing our metamorphosis of digital transformation

The butterflies are finally arriving. About 18 months ago, I joined more than three dozen credit union executives (henceforth “we” and “our”) on a journey towards being digital first while ...

Dec 10, 2020 - by Sundeep Kapur, Digital Credence

Forward: Taking your credit union beyond 2020

Financial institutions are in the financial services business: They help consumers by providing a safe place to store, grow, and borrow their money; a convenient and safe way to transact; ...

Oct 2, 2020 - by Sundeep Kapur, Digital Credence

Driving a true digital transformation

Digital First! This is a new term that is being thrown around by many. For good reason as well – there is a real need for a true digital approach. Why? ...

Jun 3, 2020 - by Sundeep Kapur, Digital Credence

Conducting a deep digital transformation

Did the Rubber Meet the Road? So many financial institutions have been focused on creating that ultimate digital experience – the focus was on design elements, process improvement, and an investment ...

Apr 3, 2020 - by Sundeep Kapur, Digital Credence

We rise together

“Credit Unions are built for this. They are the fabric of our community. They are the bridge between financial services and human beings.” (Thank you Bruce and Bill). We are ...

Jan 9, 2020 - by Sundeep Kapur, Digital Credence

Executing on our 2020 vision

Happy New Year and welcome to a new decade. The dramatic changes from 10 years ago have given us both challenges and immense opportunities. Many of us spoke about 2020 ...

Nov 19, 2019 - by Sundeep Kapur, Digital Credence

Leveraging use cases to conduct journey mapping

Stella owned a drink cart where she served customers at sporting events. Those were busy days as she stood for long hours in the sun, serving and transacting with people. ...