Collaboration will drive AI for credit unions

Data is the power behind innovation, tech expert says.

John Best

Technology expert John Best provided an overview of the potential that artificial intelligence (AI) holds for credit unions during a general session at the CUNA Operations & Member Experience Council Conference in Chicago.

Best says the long-held vision of AI is a robot that performs virtually all our day-to-day duties, but in the immediate future, AI applications will act as our assistants.

“Tomorrow’s AI revolution will grow from today’s technology,” he says. “We’re going to have applications in place that take what we do today and do it better.”

Whether employees are in the call center or accounting, they’ll have AI that will assist them with their everyday duties, he says.


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