CUInsight Minute with Linda Lafortune – June 25, 2021

Our favorites from the week in sixty seconds.

Welcome to the CUInsight Minute, sixty seconds from our Projects & Partnership Coordination Linda Lafortune with our favorite reads from the week.


Economy gaining ground a year after pandemic

by, Anthony Fattore, Billing Tree

The economy is finally starting to rebound a year after the recent pandemic. As detailed in the just-released Q1 2021 TransUnion Industry Insights Report, consumers are performing well one year since the pandemic began, and both severe delinquency rates and consumer credit balances remain low. These recent trends have been buoyed by government and lender programs which have provided the market with significant levels of liquidity. (read more)

Four reasons FIs experience sub-optimal online account opening performance

by, Ignite Sales

Online Account Opening (OAO) has been increasingly important to banks as they transitioned to a more digital banking environment. Since Covid-19 has accelerated the move toward digital banking, effective OAO is now critical for a frictionless customer journey. However, there are challenges that prevent banks from achieving the optimal OAO performance, even using the best OAO applications available. (read more)

The PSCU Payments Index June 2021: Payments trends in an opening, post-pandemic world

by, Brian Scott, Delivering Possibilities

The economy continues to show signs of recovery in the past month as travel and in-person event attendance have increased following the CDC’s updated guidance for fully vaccinated individuals. Consumer comfort levels, among several other economic factors, are driving a return to pre-pandemic levels as we explore in our June 2021 edition of the PSCU Payments Index. (read more)

Linda Lafortune

Linda Lafortune

Linda is the Director of Learning & Client Support at CUInsight.  She has an extensive background in the credit union industry having worked in both large and small credit unions, in ... Web: Details