CUInsight Weekly Minute with Linda Lafortune – April 7, 2023
Our favorites from the week in sixty seconds
Welcome to the CUInsight Minute, sixty seconds from our Director of Learning & Client Support Linda Lafortune with our favorite reads from the week.
Mentioned:
Why credit unions should consider a variable credit card interest rate strategy
by JAMIE CONRAD, ENVISANT
For over a decade, low Fed and prime rates have meant credit unions could maintain fixed loan rates without much squeeze on profit margins. Now, as these rates continue to rise, credit unions might consider incorporating a variable rate strategy into their portfolios… (Read more)
Vendor data breaches: What credit unions need to know about three recent breaches
by MICHAEL BERMAN, NCONTRACTS
It feels like we’re constantly hearing about yet another data breach involving a financial institution’s third-party provider. There’s the statement-printing vendor responsible for leaking the personal information of 100,000 credit union members. ..(Read more)
Combating call center agent burnout during stressful economic times
by STEVEN HOLMES, SWBC
There’s no getting around it—the past few years have been stressful. This month marks the third year since COVID-19 completely disrupted our realities. The anticipated “new normal” never began and was instead replaced with disruptions stretching from the supply chain to the labor market… (Read more)
