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CUInsight Weekly Minute with Linda Lafortune – April 7, 2023

Welcome to the CUInsight Minute, sixty seconds from our Director of Learning & Client Support Linda Lafortunewith our favorite reads from the week.

Mentioned:

Why credit unions should consider a variable credit card interest rate strategy

by JAMIE CONRAD, ENVISANT

For over a decade, low Fed and prime rates have meant credit unions could maintain fixed loan rates without much squeeze on profit margins. Now, as these rates continue to rise, credit unions might consider incorporating a variable rate strategy into their portfolios... (Read more)

Vendor data breaches: What credit unions need to know about three recent breaches

by MICHAEL BERMAN, NCONTRACTS

It feels like we’re constantly hearing about yet another data breach involving a financial institution’s third-party provider. There’s the statement-printing vendor responsible for leaking the personal information of 100,000 credit union members. ..(Read more)

Combating call center agent burnout during stressful economic times

by STEVEN HOLMES, SWBC

There’s no getting around it—the past few years have been stressful. This month marks the third year since COVID-19 completely disrupted our realities. The anticipated “new normal” never began and was instead replaced with disruptions stretching from the supply chain to the labor market... (Read more)

Linda Lafortune

Linda Lafortune

CUInsight.com