Give your credit union superpowers

“Night vision? Superhuman strength? Invisibility? If you could possess any superpower, what would it be?”

This is what a recent conversation with my coworkers sounded like. The discussion was a direct result of us swooning over the advertisements for Ryan Reynolds’ new movie, Deadpool. (Who can blame us?)

The conversation made me think about the credit unions I work with and how the individual employees are superheroes. And, by integrating enterprise content management (ECM) technology with their credit union’s core banking system, their entire institution will possess superpowers.

When you integrate your core with ECM, you give staff instant access to the information they need to resolve member issues quickly and accurately. This seamless integration leads to improved information management and reduces data silos. But that’s just the beginning.

Here are some other powerful ways this integration gives your credit union superpowers:

The power of precognition

Looking for a way to see into the future of your credit union? Do you need better data analysis to support growth initiatives and prevent being the next acquired credit union?

ECM manages reports from within core platforms, and then turns the data into meaningful information. With advanced data analysis, you gain meaningful insight about trends. You’re also empowered to make better decisions to support growth and maybe even improve your credit union’s chances of immortality in today’s ever-shrinking banking space.


 The impact of time manipulation

In need of a way to speed processes across your credit union?

The right ECM platforms have full-blown workflow automation engines that enables financial organizations to process work faster and more efficiently. A rich set of point-and-click configurable rules and actions allows you to quickly automate business processes with no need for custom programming.

Workflow management also empowers your credit union to significantly decrease document processing time on everything from processing loan applications to employee onboarding. You increase staff productivity and improve input, storage, and retrieval accuracy through a simple and flexible user interface.


The omnipresent overseer

Wondering where bottlenecks lie within your processes? Integrating ECM and your core allows managers improved visibility using a dashboard that presents an overview of critical information in one easy-to-read screen. They see how processes are working in real time.

Not only does this increase your ability to share information internally externally, it also helps identify roadblocks and measure the effectiveness of processes. By measuring key performance indicators and process statistics, management optimizes processes, creating a competitive advantage in the marketplace.

Regulations keeping you up at night?

ECM logs every time a user accesses, views, edits or acts on a document – keeping you in compliance with regulations and prepared for audits. Executives and managers have easy access to review all audit logs to ensure everyone is following your organization’s rules. You even have the ability to make the audit logs available to external auditors via a secure website, helping to avoid costly penalties and ensuring corporate and industry compliance standards are met while reducing the cost of and billable hours for external auditors.

Core banking platforms can’t do that on their own. After all, even Batman needed Robin.

As a professional in a challenging field and a single mother who still finds time to volunteer weekly and keep a few friends by her side, there are many days I wish I had superhero endurance rival to comic book stars such as Marvel’s Luke Cage.

Until then, I will just have to survive on Starbucks, friends and laughter. But you don’t have to wait for a magical turn of events, just integrate the technologies you have already invested in.


Michelle Harbinak Shapiro

Michelle Harbinak Shapiro

Michelle Shapiro has more than a 15 years of experience in the banking industry to her role as Financial Services Industry Expert at Hyland Software. Her mission is to share ... Web: Details