‘Heroic’ service during pandemic

Small credit unions go the extra mile for members during COVID-19 outbreak.

Team members line up for health screenings for illness before entering the building to work. They’re urged to wash their hands frequently and use hand sanitizer. Lines of tape six feet apart adorn the lobby floor for members who come into the branch to conduct business.

It’s the new reality for One Detroit Credit Union as it continues to serve members during the coronavirus (COVID-19) outbreak.

“Our teammates are anxious about being exposed to so many people, and for good reason,” says Hank Hubbard, CEO of the $40 million asset credit union. “The team is serving heroically, and is in pretty good spirits.”

One Detroit isn’t alone, as credit unions adjust operations and determine how to serve members while limiting physical contact.


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