How the coronavirus is reshaping branch staffing

Amid the coronavirus pandemic, credit unions are grappling with business continuity planning as they turn to remote work.

Many CUs are taking steps to protect staff and members by instructing some employees to work from their homes in order to prevent further spread of COVID-19. But remote staffing presents unique challenges for financial institutions, given the need for in-person interactions that take place inside brick-and-mortar facilities.

Up to 150 million Americans are expected to contract the coronavirus according to Brian Monahan, the attending physician for Congress and the U.S. Supreme Court. Other experts such as Harvard epidemiologist Marc Lipsitch have predicted as much as 40% to 70% of adults worldwide could contract the virus. More than 4,200 Americans have contracted the disease as of midday March 17, with more than 75 deaths, according to data from the U.S. Centers for Disease Control and Prevention.


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