It is your ship and stay inside your boat
The best part of attending a conference is that you get pushed outside of your comfort zone.
NAFCU’s closing keynote speaker did just that. Captain Mike Abrashoff spent 60 minutes teaching us about leadership.
When he took over his ship, it was one of the worst in the Pacific Fleet. He knew he had a problem – he couldn’t change the pay, the people, the technology or the benefits. The only variable that he could control was his interactions with his crew.
Hour by hour, and day by day, he built trust, communication and ownership. Every decision, he would ask himself – what is best for my crew. He treated all with respect. He treated all with dignity. He listened. In installed a state-of-the-art sound system so they could listen to music as the sun set.
He turned the ship around.continue reading »