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Member experience

It’s time to pull the thread

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Really looking at your brand can be a scary experience. Once you start asking questions and looking at different aspects it can be very much like pulling at the thread which unravels an entire sweater… For most of us, it is a lot easier to get busy with the day to day, put band-aids on those little issues when they come up and avoid pulling too hard at those threads for fear of what you may find.

Brand work is hard work. It takes dedication and commitment and innovation and insight and a whole host of other terms that seem like they don’t belong together. Revisiting (revamping, evolving, whatever you want to call it) is time consuming and at times, exhausting. But, it is so worth it.

In case it wasn’t obvious, Verity is in the middle of a huge brand project right now. Yes, it is a lot of work (even with a great vendor partner helping us through the process), but it is also incredibly exciting! There is an incredible freedom that comes with putting everything out on the table and looking at it just as it is – even those little dark parts you try to hide from during the day-to-day. Shining the light on everything and really examining how and why we do the things we do helps to ensure that the brand is intentional – which is really, really important.

Yes, there are a lot of things that we found we are doing well. And, yes, there are a lot of things that we need to work on, but I have found that even in the chaos of all the work that comes with this, there is less stress. We know we are on the right path and everyone (from the marketing department to front line to our membership) will be so proud of the brand when we come out on the other side. And that is what makes this work really worthwhile.

So, there aren’t really any points of awesome clarity in this article, but this work is all that is on my mind right now (day and night, weekdays and weekends).

My only advice to you is this: pull on the threads that have been nagging you. Even if you ruin the sweater of your current brand, it could turn into something much more amazing.

Melina Palmer

Melina Palmer

The Brainy Business