Leaders in Lending | Ep. 118: How innovation in servicing drives loyalty

Around 90 percent of a loan lifecycle and engagement happens in the world of servicing, but no one really talks about it. From getting approved to taking a loan through the final stage of closing an account, servicing matters for customer experience and loyalty, ultimately driving business outcomes.

We’re joined by Matt Bivons, Founder & CEO at Canopy — an organization focused on helping lenders be better operators through their easily integrable loan management platform and cutting-edge suite of tools. Matt shares insights he’s gleaned from a myriad of experiences throughout a decade in fintech to show exactly why servicing matters.

Join us as we discuss:

• Canopy’s focus on exceptional customer service and deep expertise in student lending
• Call for adaptation and innovation to meet the needs of rapidly changing dynamics in FinTech
• Data migration and scalability: careful planning and gradual expansion

 

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