SWBC News Archives

3 payment trends to watch

3 payment trends to watch

Mobility or Death It’s no secret that mobile technology is at the forefront of every recent and up-and-coming innovation. According to Pew Research Center, in 2015, approximately nine out of 10 Americans owned a [...]

4 things consumers expect from a payments system

4 things consumers expect from a payments system

Consumers are empowered to do almost everything themselves online or via mobile—from comparing prices to checking in at the airport. Where there’s a will, consumers want a way, and that includes procuring their [...]

Meeting consumer self-service payment demand

Meeting consumer self-service payment demand

Members have very high expectations when it comes to the capabilities that their financial institutions offer. From sleek, user-friendly online banking platforms to convenient mobile applications, a lot has changed in the payments industry over [...]

When not in doubt, doubt

When not in doubt, doubt

The great French philosopher, Voltaire, once said, “Doubt is not a pleasant condition, but certainty is absurd.” I may get that tenet tattooed on my forearm! I was certain that, if Donald Trump won the [...]

No prizes for halftime scores

No prizes for halftime scores

Last November, I submitted my predictions for 2016 in a piece titled “Looks Like Lower and Flatter for 2016.” By “lower and flatter,” I was referring to longer-term U.S. interest rates and the yield [...]

The sales presentation begins at ‘Hello’

The sales presentation begins at ‘Hello’

In this hi-tech, digital age, we tend to lose the "art" of conversation with our customers. Customers are the lifeblood of a business, so building a strong rapport with them is imperative to the success [...]

Credit unions exemplifying the holiday spirit

Credit unions exemplifying the holiday spirit

When the people helping people philosophy of credit unions collides with the holiday spirit of giving, it is a beautiful thing. As an active member of the credit union community, I have the privilege of [...]

Will the battle be joined?

Will the battle be joined?

In 1993, President Bill Clinton came into office planning a large fiscal spending program that centered on education and infrastructure spending, coupled with a middle-class tax cut. Unfortunately for the new president, the Federal Reserve ([...]

3 ways to better market your auto loans

3 ways to better market your auto loans

Rising competition in the auto lending industry and interest rates that continue to nose dive make it more and more challenging for lenders to stand out to new—and sometimes even existing—borrowers. While some [...]