Picture this. Your credit union runs into a strategic roadblock that you know has been an industry issue for the past year. You jump into problem-solving mode and post your scenario online to see if [...]
by. Ned Miller To improve sales performance, avoid the following ten mistakes that sales managers commonly make: They don’t spend enough time with average performers. Sales managers like to hang around with their best [...]
by. Paige Calahan Even though credit unions are catching on to the idea that social media is here to stay, they haven't been able to maintain a social media strategy. A 2012 study by Thefinancialbrand.[...]
by. Jeremiah Cahill Mobile malware attacks have increased more than six-fold in the past year, according to the third annual Mobile Threats Report from Juniper Networks. Given the scale of criminal opportunity, Juniper observes that [...]
by. Peri Peirone For many of us, this is the time of year when preparations begin for the annual budgeting process. There are few who relish the experience. Budgeting is often characterized by long hours [...]
by. Dave Kerstein Many financial institutions have differentiated themselves by providing exceptional customer service. In a service business, service quality is extremely important. It’s understood that great customer service is important in attracting and [...]
by. Credit Union Association of Rhode Island Consumers who pay more than the minimum amount each month on their credit card bills are more likely to have lower delinquency rates not only on their card [...]
Credit unions are becoming more susceptible to emerging loss exposures that can cause immediate losses or result in third-party claims, litigation, and subsequent losses, according to a CUNA Mutual Group risk management specialist. Speaking to [...]
In October 2012, Hurricane Sandy brought flooding and destruction to credit unions and businesses along the East Coast. And in May tornadoes ripped through Oklahoma, decimating a branch of Tinker Federal Credit Union. Every credit [...]
by CUNA eScan The improving economy will require credit union leaders to review their compensation programs and retention strategies, according to the 2013-2014 CUNA Staff Salary Report. "Credit unions that aren't rewarding their employees [...]
by. Lana J. Chandler It doesn’t take a boatload of perks or high-priced consultants to make your branch a great place to work,” maintains Honey Shelton, president of InterAction Training (Humble, Texas). “Demonstrating a [...]
by Vivian Manning I’m lazy, and that’s a trait I try to take advantage of whenever possible. How? By relying on every software automation function available to me. If the software will do [...]
by Amanda Smith Credit unions engage third-party vendors for a variety of reasons. Some third-party vendors bring expertise to the table that allows the credit union to offer products and services to its members that [...]
by. Loren Houchen Member business lending (MBL) represents an attractive asset class for credit unions when executed with due diligence. MBL can be a profitable investment with good returns accompanied by product, rate, term and [...]
by Credit Union Front Line Studies show that organizations with high employee engagement are more productive and efficient. And these companies boast higher retention numbers, which avoids the costs of training new hires when employees [...]
