by. Lana J. Chandler Hiring the right part-time tellers is one of the more challenging components of managing a branch. The people you hire have a huge impact on client service, sales, productivity, and even [...]
By Bill Vogeney How about this headline: CFPB reaches an $80 million settlement with Ally over rate discrimination Text of my commentary: For those of you who haven't been totally absorbed by the new mortgage [...]
Each year, the CUNA Lending Council and CUNA Mutual Group recognize select credit unions for their exemplary accomplishments in lending – turning innovative solutions into sustainable operations for the good of their business and its members. [...]
Splashy cybercrimes that feature devious hackers breaking through a giant bank's firewalls generally make front page news. But that's far from the whole story about how consumers' confidential data gets into the wrong hands. Research [...]
The Consumer Financial Protection Bureau (CFPB) issued a rule requiring easier-to-use mortgage disclosure forms that clearly lay out the terms of a mortgage for a homebuyer. The new “Know Before You Owe” mortgage forms will [...]
by. Christopher A. Pajack Over the past few years, the pre-employment screening process for job applicants has taken some unconventional turns. Gone are the days of relying solely on the traditional interview process followed by [...]
by. Karim Habib Personal, one-on-one service is a cornerstone of the credit union brand. But not enough credit unions extend the personal touch into their lending marketing. Mass marketing, such as media ads, treats all [...]
by. Bill Vogeney In case you missed the announcement earlier this year, Google invested $125 million in Lending Club, a peer to peer lender in business since 2007. In my email inbox this morning, I [...]
by. Glen Fossella Today, accuracy and transparency dictate how information is stored by financial institutions. As fraudsters evolve and regulations change to keep up, credit unions must stay on top of their game to be [...]
by. Craig Sauer Many CUs won’t get involved with big data because of a lack of resources, but that’s a short-sighted approach. Don’t let the magnitude of “big data,” or uncertainty over [...]
by Bethan Cowper The financial industry has faced multiple challenges in recent times, from advancements in technology to the increase in consumer education and expectation. This has led to the rise in the methods available [...]
by. Bethan Cowper The financial industry has faced multiple challenges in recent times, from advancements in technology to the increase in consumer education and expectation. This has led to the rise in the methods available [...]
by. John M. Floyd Credit unions looking for ways to remain viable and competitive can no longer rely on conducting business as usual. As the opportunities to generate fees from traditional services are reduced, many [...]
By Craig Sauer More than 80% of consumers who conduct a person-to-person (P2P) transaction through MoneyGram International also have a traditional banking relationship. "They want to use their financial institutions, but they just don't offer [...]
by. Craig Sauer Credit unions have avoided an uptick in staff turnover, even as the economy continues to rebound, according to the 2013-2014 CUNA Turnover and Staffing Report. The overall turnover rate among credit unions [...]
