The federal banking regulators, including the NCUA, recently encouraged credit unions and other financial institutions to offer responsible, small-dollar loans to consumers and small businesses feeling the impact of COVID-19. The effects have been far [...]
Fraud exposures continue to plague our industry, many of which are tied to the expanded use of remote transaction channels. And with COVID-19, these crimes have only gotten worse. What’s the deal with HELOC [...]
Even as branch locations close, and all but a few credit union employees migrate to home offices, the industry continues to help people through one of the most chaotic times in recent history. Thanks to [...]
Rising customer expectations and new technology innovations are disrupting the banking experience as we know it. To stand apart in this increasingly competitive landscape brimming with scrappy, digital-first fintech brands, consider new ways to create [...]
Someone recently asked me what the difference is between credit unions and banks. Instead of giving the technical answer, I just said, “Banks have customers, credit unions have members.” During a financial crisis, that difference [...]
Whether your credit union has been around for a few decades or a hundred years, it can be a challenge to modernize your organization’s marketing and the technology you use to reach prospects and [...]
In part one of this series, I talked about defending the enterprise by strengthening the human firewall. In part two, I’ll focus on patching vulnerable systems. Let’s take a look at some of [...]
Some of you might be old enough to remember a movie called “The Sting.” It’s about con men in the 1930s who use a “pigeon drop” and phony off-track betting to steal vast sums [...]
More and more consumers are using payment apps like Venmo and Zelle to send money to friends and family. While allowing payments through these apps creates high value for your consumers, it has also opened [...]
Oftentimes, credit unions and community financial institutions rely heavily on processors to handle claims and perform chargebacks. While this isn’t a problem in and of itself, it can result in a limited line-of-sight to [...]
The modern workforce has changed a lot. Simply offering good pay and competitive benefits is no longer enough to attract and retain good employees. Today’s workers want to work for an organization that nurtures [...]
In spite of a strong economy, lenders need to be ready to recoup their investments. The good news? Strong growth in the U.S. economy has the auto industry reaping the rewards. Higher average loan [...]
In Part 1, we discussed the basic structure of the Dark Web and described what a day in the life of a cybercriminal looks like. In this episode, we're diving even further into common misconceptions [...]
While the dark web is a valuable tool for cybercriminals to conduct business, many other portions of the internet are leveraged for the same purpose. Cybercriminals use critical modern data networks to share information, collect [...]
In our last post, we overviewed the different kinds of synthetic identification fraud and their impacts. Synthetic IDs are easy for fraudsters to create—they make quick money and access services for which they will [...]
