Last October, the NCUA rolled out policy changes that increased bond oversight responsibilities of a credit union’s board of directors. To keep your credit union informed and compliant, we’ve put together 4 main [...]
Life Insurance Awareness Month has always been a good opportunity for credit unions to take stock of their life insurance programs, and step up efforts to ensure members understand the importance of this critical protection. [...]
Payments is one of the fastest growing areas of technology in the banking world today. Players in this space must remain nimble to survive evolving consumer demand, as well as increasing cybercriminal activity. From distribution [...]
We're talking about how to provide the best financial education possible to support your members through the COVID-19 crisis, and foster lasting financial wellness for them into the future. This pandemic is having a profound [...]
In recent years, an annual life insurance study has shown a sobering percentage of U.S. adults don’t have life insurance. According to the 2020 Insurance Barometer Study conducted by LIMRA in January 2020, [...]
Employee engagement, satisfaction, and internal Net Promoter Scores are now common practices; even the NCUA is focused on increasing its employee engagement. As a consulting partner with a talent–management focus, we’re all in [...]
Tune in to learn about some of the impressive research behind the effectiveness of direct mail, and how it’s likely to be the unsung hero of credit union marketing. When done right, direct mail [...]
Join our conversation about how to create an adaptable data analytics strategy to guide your credit union through times of crisis. The financial impact across member segments can vary widely as we’ve seen from [...]
Federal unemployment assistance during COVID-19 has kept many families (and some say the U.S. economy) afloat throughout the pandemic crisis. While the near-term future of the benefit remains unknown, the extra $600 a week [...]
Join our conversation to hear how student lending has become a staple asset for credit unions nationwide, and how student loan refinancing is such a big piece of this. Learn about some of the most [...]
Innovative technologies can empower credit unions to transform their member experience; and five approaches in particular can help credit unions not only survive, but thrive. Create a consumer-centric data view To deliver more value, use [...]
In our most recent post, we were encouraging boards, like the organizations they oversee, to reevaluate some of the standard practices that have always informed their business (like members no longer coming into branches). Historically, [...]
Amid the COVID-19 crisis, credit unions should continue to incorporate emerging technologies into their business. Ongoing improvements of digital capabilities can empower credit unions to transform their member experience today and thrive well into the [...]
Credit unions have done an amazing job of serving their members through the COVID-19 pandemic. From skip-a-pays to loan payment deferrals to emergency loans, you’ve been there for your members, demonstrating our people-helping-people mantra. [...]
Brace yourself. Data, one of the biggest influencers of our time, has a few lessons for us that may be bitter to taste and even harder to swallow. Nonetheless, we hope the lessons stimulate your [...]
