As the pandemic rages on and consumer adoption of digital banking continues to accelerate, simply providing digital experiences is no longer a differentiator in itself. Now more than ever credit unions must establish unique experiences [...]
Microsoft had an extremely successful transition to remote work in response to COVID-19. Managers were able to dramatically reduce the impact of this transition on employees lives, helping them prioritize the work that really matters [...]
In today’s tight labor market, even given the pandemic, financial institutions are waging a war for talent. Digital transformation and innovative staffing models have shifted staff responsibilities from routine transactional tasks to providing more [...]
For many banks and credit unions, the most important question they have when deciding to open a new branch is “Where?” Every market is unique, and choosing the right location alongside developing tailored experiences can [...]
Wellbeing is quickly becoming a focus of branch design. This is traditionally a topic focused around the corporate office working environment, but supporting health and wellbeing can add significant value to your branching strategy as [...]
We believe that flexibility should be a top priority in branching strategy and new branch design. Credit unions faced an unprecedented challenge at the onset of the COVID-19 pandemic – completely transform the way that they [...]
Before COVID-19 hit, workplace wellness was a growing priority among credit union leaders, and now it is even more important. It’s difficult to understand the impact that workplace wellbeing, whether it is in the [...]
Your organization’s culture is the core of the employee experience. While many try to define it on paper, it takes real effort from leadership as well as buy-in from employees to transform your idea [...]
The credit union workplace is undergoing a dramatic transformation with the COVID-19 pandemic. This is undeniably a crisis, but it’s also an opportunity to hit the reset button on workplaces and policies that haven’[...]
Recruiting, engagement, and retention are major challenges with or without a pandemic, but efforts to provide positive employee experiences to fulfill these goals are often hampered by workplace friction. Although it is a major obstacle, [...]
Your workforce consists of a diverse group of people who perform very different types of work, and as technology advances the nature of their work continually shifts. Where employees once performed routine task-based work they [...]
As consumers migrate to digital platforms to process their basic transactions, the purpose of the branch is fundamentally shifting towards supporting deeper conversations and relationships with members. As a result, consumer expectations are diverging from [...]
Procuring labor and materials is one of the most challenging aspects of project management, but in the procurement process are opportunities to mitigate cost and scheduling risks, find the best value for materials and labor, [...]
In light of accelerating industry trends and the COVID-19 pandemic, we gave ourselves a challenge: Create a unique credit union concept and build our own vision for the branch of the future from the ground [...]
We have often written and given talks about how the nature of work is changing, and here at Momentum we are no exception. Much like how the financial industry has seen both retail and operations [...]
