As the unemployment rate shrinks and financial industry jobs become more skilled and more difficult to staff, competition for talent is escalating. Employee advocacy plays a large role in your ability to recruit competitively and [...]
The vast majority of American companies implement wellness programs and redesign their offices in hope of boosting employee wellbeing and productivity. The connection seems like common sense, so why do wellness problems generally achieve none [...]
Few workplace design topics are as divisive as the debate between open offices and cubicles or closed offices. Data suggests that open offices are an overwhelming success, with 89% of the highest performing workplaces having [...]
The world’s best brands are undergoing a radical transformation: they’re fundamentally shifting their perspective from delivering products and services to delivering experiences. This has been going on for a while, but workplace research [...]
Millennials use branches 50% more than Baby Boomers. Do your branches support them? One of the biggest questions in retail banking is “What will happen to branches as demographics shift to younger generations and technology [...]
If your credit union is running smoothly, why should you make any changes? Do you really need to redesign your app, transform your branches, or shake up your product offerings? When everything is going well [...]
Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are doing the final count before physical [...]
The physical environment is often the main focus in a branch transformation project, but it’s important not to overlook the work that needs to be done to help your branch staff deliver exceptional member [...]
If you have ten staff in a branch, chances are two of them will be working somewhere else next year. Bank industry turnover is 19%, a major red flag that employee experiences aren’t what [...]
The most impactful work in a new branch project takes place before design and construction even begin. Over the years we’ve seen that a clear definition of the purpose of a new branch project [...]
In the pursuit of healthier, more sustainable facilities, many credit unions are investing in WELL and LEED building certifications. Pursuing these certifications sets a high standard that your built environment must meet and increased your [...]
Credit unions are facing tight competition for both branch and operational staff. Society is changing and workers, especially those of younger generations, are developing higher expectations for work. They want more meaningful work, and they [...]
In today’s tight labor market financial institutions are waging a war for both front and back of house staff. Creating great customer experiences starts with motivated and passionate employees both in the branch and [...]
Looking at the overall statistics from wellness programs in America, the results aren’t that impressive, and the average wellness program has a negative return. Although 80% of organizations offer a wellness program of some [...]
The 2015 Growth Strategy Survey reports that 22% of financial institution respondents have plans to grow in the coming year through new branch and 17% through branch acquisitions. A top question on a CEO’s [...]
