One foot in the future

One of my professors used to say, “You’ve got to have one foot in the present, and one foot in the future.” As a CEO, this statement couldn’t be more relevant in today’s competitive landscape, where consumers are demanding more convenient products and services—and they have more choices than ever.

And let me make it clear: when consumers are judging how financial services institutions serve them, they’re not comparing us with the bank down the street, or with other insurance companies. They’re comparing us with the biggest, brightest, best brands out there.

So, we know we must focus on providing solutions that address our customers’ needs.

At CUNA Mutual Group, we’re going through our own transformation to remain relevant to the credit unions and consumers we serve today. We’re looking to the future and embracing innovation and disruption. Here are a few things we’ve learned along our journey:


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