The CUInsight Experience podcast: Jill Nowacki – Future Proof (#161)

“If we continue to create environments that give people the chance to be whole humans, we’re going to see positive outcomes from that.” - Jill Nowacki

In episode 161 of The CUInsight Experience podcast, host Randy Smith, co-founder of, sits down with Jill Nowacki, President and CEO of Humanidei.

This episode is brought to you by CUES, the credit union industry’s leading talent development solutions provider. After listening to our show, be sure to learn more about TalentNEXT, the conference that takes a laser-focused look at smart people strategies for your credit union. Register today!

The episode, titled “Future Proof,” delves into the strategies and mindset required for credit unions to thrive in an ever-changing financial landscape.

Jill begins by emphasizing the importance of adapting to change and developing a future-proof mindset. She discusses the need for credit unions to embrace innovation, leverage technology, and cultivate a culture of continuous learning. According to Jill, organizations that are open to new ideas and willing to take calculated risks are more likely to succeed.

The conversation also explores the role of leadership in driving organizational transformation. Jill shares her insights on empowering teams, fostering collaboration, and creating an inclusive work environment. She emphasizes the significance of diversity and inclusion, both in terms of demographics and cognitive diversity, to drive innovation and better serve members.

Furthermore, the podcast delves into the evolving role of credit unions in their communities. Jill emphasizes the importance of community engagement and building strong relationships with members. She encourages credit unions to leverage their unique strengths, such as their cooperative structure and mission-driven focus, to make a positive impact on society.

Throughout the episode, Jill provides valuable insights and actionable advice for credit union leaders and professionals. By embracing change, fostering a culture of innovation, and staying connected to their communities, credit unions can position themselves for long-term success in a rapidly evolving financial landscape.

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Jill:
Jill Nowacki, President & CEO of Humanidei
Jill: LinkedIn | Instagram | Twitter | Medium
Humanidei: LinkedIn | Instagram | Twitter | Facebook

Show notes from this episode:
A big shout-out to our friends at CUES, an amazing sponsor of The CUInsight Experience podcast. Thank you!
Want to hear more from Jill? Click here.
Shout-out: TalentNEXT
Place mentioned: Montana
Shout-out: Credit Union League of Connecticut
Shout-out: Jill’s son
Shout-out: Jill’s son’s puppy Otis
Book mentioned: Principles by Ray Dalio
Book mentioned: Bridging Differences for Better Mentoring by Lisa Z. Fain and Lois J. Zachery
Previous guests mentioned in this episode: Jill Nowacki (episodes 4, 18, 37, 64, 82, 101, 113, 126, 138, & 148)

In This Episode:
[00:56] – Jill Nowacki catches everyone up on where her career started and how that led to Humanidei.
[02:32] – What is Jill excited about in the credit union industry?
[04:24] – What does it mean to future-proof the workplace?
[05:52] – What current trends has Jill noticed in the credit union industry?
[08:27] – Jill discusses why credit unions need to reevaluate their business-critical roles.
[10:21] – How can you fill business-critical roles with fitting talent?
[13:12] – As a CEO, build strong peer networks to stay connected to where the industry is headed.
[15:17] – Jill shares the traits employees look for when job searching.
[17:18] – Jill shares the traits organizations look for when hiring.
[18:49] – As an employee, search for opportunities to exercise and develop your skills.
[20:46] – Let’s make sure we communicate throughout the whole organization.
[22:13] – What does Jill think a successful leadership team looks like?
[24:10] – Jill explains why organizations need to reimagine employee development.
[27:09] – Ask yourself: How do you create a work environment where your humans can thrive?
[30:10] – Jill talks about the adorable new puppy that amazes her these days.
[32:28] – Jill mentions a book that focuses on bridging differences while mentoring.
[34:21] – How does Jill measure success in her life? 
[35:57] – “I’m optimistic about the future of work in our country.”
[37:49] – Thank you Jill, and thank you for listening!

Randall Smith

Randall Smith

Randall Smith is the co-founder of, the host of The CUInsight Experience podcast, and a bit of a wanderlust. As one of the co-founders of CUInsight he looks ... Web: Details