The transformative power of empathy and service in credit union leadership

by Shawn Temple, On The Mark Strategies

Ambition. Competition. Each are valuable in their own ways…but they’re less helpful when it comes to bank or credit union leadership. So, what are the keys to successful leadership?

Empathy and servant leadership. But what do these words mean?

Well, empathy is the ability to understand and share the feelings of another person. Servant leadership is a leadership style focused on serving and supporting others. Let’s take a deeper dive into how each of these traits can transform your bank or credit union leadership style.

Empathy fosters connection and understanding

Empathy lies at the core of emotional intelligence and plays a pivotal role in building meaningful relationships. In leadership, empathy is not a sign of weakness. It’s a sign of strength and understanding.

 

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