The latest from On The Mark Strategies

- by Austin Lohnes, On The Mark Strategies

Looking for a leader

We’re all familiar with the saying it’s the small things that matter. Here’s how that leadership principle applies at your credit union or community bank. Last weekend, I visited some friends out-of-state [...]

- by Sean Galli, On The Mark Strategies

Three ways to improve your lobby experience

No one likes to make people wait, but sometimes you have to do it. Like it or not, waiting is part of your lobby experience. Your branch might be short-staffed, or maybe you have an [...]

- by Mark Arnold, On The Mark Strategies

Is your strategic plan “snackable?”

Do you like M&Ms? They’re definitely a favorite snack of mine – small, easy to swallow and you’re able to finish a bag without getting sick. In other words, they’re perfectly [...]

- by Sean Galli, On The Mark Strategies

Seven easy ways to refresh your website

Your website says a lot about you. Everything from color themes to formatting tells your members or customers about your brand. And if your website says the wrong things, you’ll find yourself losing loans [...]

- by On The Mark Strategies

What to do when you fail

I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. Twenty-six times I’ve been trusted to take the game-winning shot and missed. I’ve failed over and [...]

- by Mark Arnold, On The Mark Strategies

Three ways a speaker energizes your organization

If you hire a speaker for your next event or training, doesn’t that cost money? Shouldn’t you just do it in-house? So the argument goes, but consider this fact. Six days after training, [...]

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