Twenty years late: Thank you…

Again, you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something – your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life. – Steve Jobs

I remember this clearly.  It was a few years ago.  I was in Philadelphia for NAFCU’s Management and Leadership Institute.  As I looked out the 33rd floor window at the city skyline, a buried memory rushed to the surface. I worked in Philadelphia in the summer of 1993.  I lived with my cousin Sean, and we spent our nights exploring the city and rooting on the Phils.


That’s where I worked in 1993.

I wrote for my college newspaper, and I thought I was a fantastic writer.   So I was attracted to one job opening in particular – a “gopher” position inside a Philadelphia publishing house.  I pulled out a resume and pounded out a cover letter.

A few days later, they called to set up an interview.  On the big day, I had a fantastic visit. The job would be perfect. Many of the tasks would be basic, but if I stuck it out, there’d be press releases I could write. Plus I could sit quietly in staff meetings and soak it all in. I was excited.

As the interview neared its end, the gentleman pulled out my resume and my cover letter.  As he turned them around, my heart dropped. I clearly saw three typos circled on my cover letter. 

“Anthony, you’re a great kid. But we’re in the writing business. There’s no way we can hire someone with three typos in their cover letter.  I’m hoping that someday, you’ll thank me.”

I was embarrassed.  And a bit angry.  Why would someone bring me down and put me through a complete interview only to let me know that I never had the job.

Fast forward 20-some years.  As I looked out that window high above Philadelphia, I realized the man was a champ. He took the time to teach me some very important lessons. You get one chance to make a first impression.  Your words represent you. I remember that day clearly, and how I felt as I took the elevator down to the street.

I wonder if he ever thinks about what he did.  In any event, I apologize for the tardiness.

Wherever you are…many thanks. 

Anthony Demangone

Anthony Demangone

Anthony Demangone is executive vice president and chief operating officer at the National Association of Federal Credit Unions (NAFCU). Demangone oversees day-to-day operations and manages the association’s education, membership, ... Web: Details