Are your members happy?
People often fake it. We fake our physical ailments, we fake our emotional stability, and we fake our level of happiness. We nod along when asked. We put a smile ...
The latest from Brenton Peck
The time to change your overdraft policy was yesterday
My colleagues at Financial Health Network recently released research citing that amid government policy overhauls and renewed regulatory attention to overdraft and NSF fees, understanding when, how, and why members ...
Lending when it’s needed most
We all experience moments when we can pinpoint the exact location, feeling, smell, and surrounding when it happened. For early-Boomers, the list might include the Civil Rights Act passage, the ...
The branch of the future is physical
I had the honor of hosting hundreds of Financial Health Superstars as the emcee of Financial Health Network’s EMERGE conference in Los Angeles a couple of weeks ago, including ...
BNPL: Financial health friend or foe?
Work travel has reemerged to levels of the Before Times. I often find myself on the road, speaking at different credit union conferences, meetings, and executive readouts. It’s been ...
Remixing the credit union value proposition
The financial services landscape is bigger than ever before, consumer needs have evolved, and new technologies are already changing the way people conduct their financial lives. The antiquated banking models ...
Retail’s new merchandise: Financial health
Bank where you shop Over the last decade and a half, retail giants such as Amazon, Walmart, and Target have jumped into the financial services game while offering compelling rewards ...
Ally Bank to credit unions: Your move
Last week, on the heels of the viral spat between Elizabeth Warren and Jamie Dimon, Ally Bank (NYSE: ALLY) announced the elimination of overdraft fees on all accounts. Before the ...