The latest from Chuck Fagan

- by Charles Fagan, CUES

Learning, Leadership, Legacy

by: Chuck Fagan I have an amazing network in my CEO Institute classmates. Since I announced my plan to leave CUES and become CEO at PSCU, I’ve been getting ...

- by Charles Fagan, CUES

20 percent beyond top performance

I recently finished reading Jason Redman’s book, The Trident. In it, Redman describes how he led a team of Navy SEALs in Iraq that got split up in an ...

- by Charles Fagan, CUES

Readying the next wave of credit union CEOs

“Every breaking wave on the shore, Tells the next one ‘there’ll be one more.’” The lyrics of U2’s new hit, Every Breaking Wave, are amazingly parallel to ...

- by Charles Fagan, CUES

3 service delivery strategies for 2015

One of my favorite customer service quotes comes from the automotive industry: “If we aren’t customer driven, then our cars and trucks won’t be, either.” In the same ...