The latest from Chuck Fagan

Sep 4, 2015 - by Charles Fagan, PSCU/Co-op Solutions

Data drilled down: Choosing a credit union toolset

According to author and consultant Geoffrey Moore, “Without big data, you are blind and deaf and in the middle of the freeway.” While most people in our industry no doubt ...

Aug 7, 2015 - by Charles Fagan, PSCU/Co-op Solutions

What price value? Four tips for evaluating a payments partner

One of my colleagues in the northeast purchases his snow blowers from a dealership. I asked him if he could get that piece of equipment cheaper from one of the ...

Jun 8, 2015 - by Charles Fagan, PSCU/Co-op Solutions

Size, scale and service fuel credit unions’ need for speed

Many states in the U.S. have raised speed limits on their interstates in the past several years. 36 states now have speed limits of 70 mph or above. The “...

Apr 6, 2015 - by Charles Fagan, CUES

Learning, Leadership, Legacy

by: Chuck Fagan I have an amazing network in my CEO Institute classmates. Since I announced my plan to leave CUES and become CEO at PSCU, I’ve been getting ...

Mar 2, 2015 - by Charles Fagan, CUES

20 percent beyond top performance

I recently finished reading Jason Redman’s book, The Trident. In it, Redman describes how he led a team of Navy SEALs in Iraq that got split up in an ...

Feb 2, 2015 - by Charles Fagan, CUES

2020 Learning: Wherever, whenever and on the device you prefer

Have you seen the YouTube video of the baby using its pudgy little fingers to try to expand the pages of a magazine, as if it were an iPad? (If ...

Jan 15, 2015 - by Charles Fagan, CUES

Readying the next wave of credit union CEOs

“Every breaking wave on the shore, Tells the next one ‘there’ll be one more.’” The lyrics of U2’s new hit, Every Breaking Wave, are amazingly parallel to the ...

Dec 4, 2014 - by Charles Fagan, CUES

3 service delivery strategies for 2015

One of my favorite customer service quotes comes from the automotive industry: “If we aren’t customer driven, then our cars and trucks won’t be, either.” In the same ...

Chuck Fagan

President and Chief Executive Officer
PSCU

Web: www.pscu.com

Charles E. “Chuck” Fagan, III is President and CEO of PSCU, a credit union service organization that leverages the cooperative model to better serve credit unions and their members through scale, buying power, partnerships with payments industry leaders and access to best-in-class payments processing solutions. Fagan’s 28-year career in the credit union industry began in 1988 as the card services manager for Virginia Credit Union. In 1997, Fagan joined PSCU as the company’s SVP/eastern region manager and in 2004 was named EVP, Chief Sales Officer and helped pioneer the company’s role in bringing emerging payments technologies to credit unions. In 2013, Fagan was named CEO of Credit Union Executive Society (CUES), a membership association dedicated to educating and developing credit union executives and emerging leaders, the organization launched its Strategic Innovation Institute™ with MIT and Stanford, and a blended learning offering, designed to maximize learning and minimize travel, in partnership with Cornell University. Fagan holds a BSBA in finance from Longwood University in Farmville, Va. He served as a director on the administrative board for Shady Grove United Methodist Church and currently sits on the Richmond Country Club Board of Directors.