The latest from Charlie Peterson

- by Charlie Peterson, Allied Solutions

The transformation of digital transformation

Digital transformation for credit unions was well underway prior to the pandemic. Social distancing, stay-at-home orders, and remote work simply accelerated digital transformation. Previously, digital transformation meant offering digital tools ...

- by Charlie Peterson, Allied Solutions

How AI powered banking is impacting revenue

Artificial intelligence (AI) continues to entrench itself in financial institution infrastructure, and many credit unions are turning to AI to solve call center and overall member communication challenges. Challenges Call ...

- by Charlie Peterson, Allied Solutions

2021 digital outlook for credit unions: 3 takeaways

Many credit unions projected 2020  to be a transformative year. Rising competition, evolving digital technology, shifting consumer expectations, and expanding regulatory demands all played a significant role in anticipated strategic ...

- by Charlie Peterson, Allied Solutions

How and where to communicate and engage members

Protecting relationships with your members has become an important yet challenging priority in the wake of the COVID-19 crisis. Today, Fintech, megabanks, and other non-traditional competitors are targeting your members ...