The latest from Denise Wymore

Jun 25, 2021 - by Denise Wymore, QCash Financial CUSO

My adventures living paycheck to paycheck

I started my career in credit unions as a teller in 1980. I used an employment agency to get the job and I had to pay the fee, which was ...

May 24, 2021 - by Denise Wymore, QCash Financial CUSO

Getting back to my roots as a loan officer

I started my career as a Teller at Pacific NW Federal Credit Union in Portland. I loved being a teller, but sadly the pay was so horrible you really had ...

Apr 21, 2021 - by Denise Wymore, Zest AI

The most important question we need to answer today

Back in the 90’s I worked for the Oregon Credit Union League as a Consultant, which meant a big part of my job was traveling all over the state ...

Mar 17, 2021 - by Denise Wymore, Zest AI

Lessons from The Pack

Do you have Amazon Prime? An estimated 126 million US citizens subscribe to it, so I’m betting you do. Since movie theaters are still widely closed, thank God for ...

Jan 27, 2021 - by Denise Wymore, Zest AI

Keep it co-op: How one small credit union is showing the big value of being a cooperative

Back in 2012 when I was working for Del Norte Credit Union (DNCU) we noticed an interesting pattern in our Net Promoter Score (NPS) data. For those of you not ...

Dec 31, 2020 - by Denise Wymore, Zest AI

Here’s to you 2020, the best year EVER!

I have to admit I’ve been in a bit of a funk lately, not sure why. And had a bit of writer’s block to boot. But now that ...

Nov 20, 2020 - by Denise Wymore, Zest AI

From product pusher to trusted advisor

When I was the VP of Marketing at First Tech CU, I changed the name of the department to Cult-ivation. Quite frankly, I had come to hate what marketing had ...

Oct 1, 2020 - by Denise Wymore, Zest AI

A business model that makes no sense … and yet it works

The town of Pena Blanca, New Mexico is a census-designated place (CDP) with a population of 661. Pena Blanca’s name is derived from the Spanish term for “white rock.” ...