Lessons learned from a challenging year – Part 2

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

Credit unions quickly responded to COVID-19 by sending staff home and extending financial help to members in ways that tested the movement’s operational and financial resilience, each cooperative in its own way.

Now, while the movement and the nation await a wave of vaccinations to beat back a tsunami of infections, credit union leadership teams position their technology and people to turn challenge into opportunity in 2021.

As a uniquely challenging year yields to a new trip around the sun, CreditUnions.com turned to the senior leaders at cooperatives around the country for their major takeaways from 2020 and what they see coming in the year ahead.

Here’s what they said.


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