Members wanted their relief checks. This credit union ensured they got them.
Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.
Our Community Credit Union ($420.2M, Shelton, WA) has solved a major problem for many members expecting a check from the federal government as part of the coronavirus relief bill.
The routing numbers on the tax returns for hundreds of members contained errors. Some returns even listed closed accounts. That would pose a problem when the Treasury Department used that information to send relief funds through the ACH network into members’ accounts.
OCCU got ahead of the problem by reaching out to those members with instructions on how to fix the issue. The cooperative also told members receiving unemployment benefits about its loan relief options.
Andrew Bertrand has been with Our Community for 13 years. He started in marketing and business development, then moved into analytics before becoming chief information officer in January 2018. Here, he describes the steps OCCU — an eight-branch cooperative based in the westernmost city on Puget Sound, approximately 80 miles southwest of Seattle — took to go the extra mile for many of its 36,000 members.
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