October is “National Cyber Security Awareness Month” (NCSAM) and to honor the spirit of awareness and education I recently sat down with Colette L’Heureux-Stevens who works on CO-OP’s Information Security team to discuss [...]
The first speakers announced for THINK 19 in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change and even chaos into [...]
Fraudsters stole more than $16.8 billion from 16.7 million U.S. consumers in 2017, according to Javelin Strategy & Research. With payments shifting to online and mobile channels as well as P2P, wearables [...]
Eagle Community Credit Union decided to participate in the CO-OP Financial Services-Yoobi 2018 National Back-to-School Backpack Drive to give back to their community – but discovered they also received on many levels. This is the second [...]
September is National Preparedness Month and the perfect time for credit unions to reflect on ways to prepare for when natural disasters strike. 2017 was a record year for natural disasters in the United States [...]
We stand on the brink of a revolution, one in which artificial intelligence (AI) and machine learning will drive innovation and reshape the way we interact, conduct business and build technology. In fact, according to [...]
Like the consumers they target, fraudsters are becoming more digitally-savvy – and this dynamic is creating new security challenges for financial institutions everywhere. Fraudsters are now employing sophisticated methods and machine learning technology to commit global [...]
According to a recent Nilson report, global card fraud will reach $43.8 billion this year. While artificial intelligence, machine learning and other security innovations are helping to reduce fraud on all fronts, among the [...]
According to a recent CO-OP study, the vast majority of credit unions – a full 88 percent – view digital transformation as “extremely” or “quite” important. Even so, nearly half of credit unions surveyed describe the digital [...]
If your members are among the 87 percent of Americans planning a vacation this summer, now is a perfect time to offer them a few tips on ways to keep their information and money safe. [...]
Are we becoming a cashless society? Research by Capgemini and BNP Paribas suggests that might just be the case; their recent study projects that digital payments will reach 726 billion worldwide by 2020. And we [...]
When it comes to achieving excellence, the term “experience” gets thrown around a lot. Companies and industries are constantly brainstorming ways to connect and build relationships with the consumers they serve, ultimately by providing a [...]
From AI and P2P networks to digital wallets and fraud prevention, what members expect from your credit union is rapidly changing. And with 31 billion IoT devices flooding the market by 2020, now is the [...]
Artificial intelligence and machine learning are already having a big impact on financial services. Chatbots are taking over online customer service, robo-advisors are automating asset management, and fintech companies are investing significantly in AI-powered solutions. [...]
Cybercrime incidents are at an all-time high. According to Accenture, last year the average U.S. business dealt with over 130 instances of successful data breaches. This is an alarmingly high number that will only [...]
