When it comes to leadership, are you a thermostat or a thermometer? My good friend, former colleague and mentor described me years ago as a “thermostat leader.” Since then, I have read many articles to [...]
Crypto used to be the counterculture currency of choice. Giving participants an alternative to the centralized monetary systems of nations, cryptocurrency allowed those in the know a way to transact and invest without the use [...]
The customer experience (CX) is one of the biggest factors impacting the success of today’s financial institutions. It’s also one of the biggest challenges banks face amid many uncertainties that make it difficult [...]
Simply the mention of automation is enough to strike fear into the heart of a workforce. But while the sci-fi movies would have us believe that the machines are here to replace us, they’re [...]
Growing a customer base is one of the toughest challenges any business will face - and regional banks are no exception to that rule. For many organizations, a good marketing campaign or the opening of [...]
The financial industry has been anticipating the death of cash for years, pointing to the adoption of smartphones and digital payments as catalysts. But while cash isn’t quiet dead, The Global Payments Report from [...]
How to prevent ransomware With state-run banks and military agencies being targeted, the recent Russian-led attacks in Ukraine have brought the issue of cybersecurity to the forefront, exposing vulnerabilities at the highest levels. As a [...]
Consumers around the globe have seen the value of being able to pay anyone from anywhere firsthand as a result of the pandemic. Now, their interest in similarly convenient payment methods has been piqued. When [...]
As a financial institution, you’re in a position that companies in other industries envy. You offer cardholders a product they use several times in one day or week. Each time they engage with your [...]
The past year has proven to be full of change for issuers, as cardholder spending patterns, preferences and in some cases, financial lives, changed quite rapidly. While Fitch Ratings’ findings that card performance remains strong [...]
Thank you for tuning in to episode 20 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
Valuable and seamless rewards programs. Features that make it easy for cardholders to pay securely in any channel. Tools that give cardholders always on access and control of their finances. These all play a role [...]
Consumers are prioritizing security We have most certainly seen a rise in digital fraud because of more consumers shifting to digital payments. This has affected all types of businesses, as in many cases they had [...]
The buy now, pay later (BNPL) market is expected to grow 181 percent by 2024 according to the 2021 Global Payments Report by Worldpay from FIS. In fact, according to the same report, BNPL services [...]
The pandemic made the ability to buy and sell in a way that was easy, fast, secure and without requiring physical contact. While the acceleration of digital, mobile, and contactless payments happened in part as [...]
