While offering loans can provide increased profitability for credit unions, there are some potential downfalls and risk when it comes to the lending industry. In recent years, the auto-loan and credit card industries have seen [...]
Floods are the most common natural disaster in the country. According to FEMA, a mere inch of flood water in your home can result in over $27,000 in property damage! Despite this, homeowner’s [...]
Lenders face a variety of challenges. When it comes to mortgage origination, some of those challenges include increased turn times and valuation costs. While it’s critical for lenders to demonstrate to regulators that they [...]
In February 2019, Realtor.com released their 2018 Generational Propensity Report which outlined homebuying trends based on generational groups. Here are the biggest takeaways: Millennials passed Generation X as the group taking on the most [...]
You could easily argue that a comprehensive training program is one of the most important items when considering an outsourced collections partner. This is where a collector will learn skills on how to excel when [...]
When you’ve been in business for over 40 years, you learn a number of things about change. Business, society, technology, and people evolve. Forty years ago we didn’t have cell phones, the Walkman [...]
We live in a day and age where consumers are all too happy to verbalize their complaints. Whether via Amazon reviews, Yelp, or social media posts, consumers have the ability to give their virtual thumbs [...]
We live in the age of information, with any and everything that we’ve ever wanted to know available at our fingertips. And yet, the overall financial literacy in this country is incredibly low. According [...]
Collections plays a critical role in your institution’s financial health. While delinquency rates can be cyclical, rising and falling as the economy shifts, for lenders, it’s critical to keep themselves in a position [...]
Cyber attacks and data breaches have become a recurring trend in today’s society, and the most valuable currency is customer data. In the business world of sensitive customer records and data, virtually all consumer [...]
The mortgage loan origination process can be clunky and inefficient. Ultimately, the goal of lenders is to close as many qualified mortgage loans as possible—while remaining compliant, of course. Interest rates have continued to [...]
There’s no shortage of scams affecting consumers and financial institutions alike when it comes to credit card fraud. According to the Federal Trade Commission, scammers ripped off Americans to the tune of $423 million [...]
So, you have a star employee on your team—a proverbial rock star. She knows what is expected of her and excels at every turn. She shows initiative and creative problem solving skills. She is [...]
Companies in every industry have had to adapt to growing consumer expectations for financial interactions that are fast, easy, and secure. Experiences with online retail firms like Amazon have conditioned consumers to expect a seamless [...]
It’s no secret that the demographic makeup of a financial institution’s membership is changing. As Boomers near retirement, their children are entering the mid-career phase of their lives, and their grandchildren are starting [...]
