Consumer demand for convenience is impacting the customer experience like never before. As one credit union representative put it in this short video, “technology has spoiled us completely. Everything’s about accessibility, being convenient.” With [...]
Let’s face it, 2016 was tough. International unrest, divisive politics and banking scandals painted a pretty bleak picture of the world (and I didn’t even mention the untimely deaths of Prince, Juan Gabriel, [...]
The holidays are here again, and for millions of people, the food, gifts, decorations and travel will be an overwhelming burden on their budget. This season is an opportunity for credit unions to stand out [...]
Over $12.6B was invested in FinTech1 in the first six months of this year, building on more than $19B of investment through 2015. The bar for digital disruption in the financial sector has been [...]
Every day, millions of lives are touched by credit unions, and millions more are looking to join. In the United States alone, we saw membership increase by more than 4 percent since last July1 – the [...]
Life can turn on a dime. Major milestones and unexpected moments create a unique and unpredictable journey for each of us. For some, that unpredictability can be what makes life worth living, but it also [...]
Now, more than ever, young people need our help to learn how to skillfully plan a budget, save for the future and invest with confidence – before money management becomes a struggle. This is critical to [...]
Brutal. There is no other way to describe the plastic card fraud environment in 2015 where many credit unions were reporting more than 150 percent increases in fraud year-over-year. With the EMV liability shift in [...]
The Department of Defense (DOD) issued a final rule in July 2015 to greatly expand the scope of its regulation that implements the Military Lending Act, which mandates certain disclosures and places restrictions on contract [...]
The 2016 summer home buying season promises to be robust. And credit unions are in an excellent position to capture a greater portion of the mortgage market—if we’re ready to handle the volume, [...]
On April 3, I ran the Credit Union SACTOWN 5K and joined approximately 17,000 runners from coast-to-coast participating in credit union road races to benefit the Children’s Miracle Network Hospitals. Since 2009, CUNA [...]
As part of the CUNA Governmental Affairs Conference, CUNA Mutual Group brought industry leaders and members together to explore three shifts in today’s American reality. Our Members Live event – now available to watch in [...]
Gone are the days of Bonnie and Clyde, when a car with a V-8 engine was the preferred vehicle for robbing financial institutions. Today, the threat has moved into the less tangible cyberspace, but credit [...]
Who is Generation Z? The New York Times describes this segment of the population as 60 million Americans, aged 5 to 19 years old, outnumbering Millennials by a million. Last year’s freshman class was [...]
As today’s young people prepare for college – and for life after it – they’re facing two distinct challenges to their future financial health. Student Debt The Wall Street Journal reports that average student debt [...]
