Over the past five years, multicultural consumers* have accounted for 100 percent of the U.S. population growth and 61 percent of credit union membership growth. As the population becomes increasingly diverse, understanding cultural differences [...]
Auto lending season has arrived for credit unions. Thanks to consumers’ ample access to credit, low debt burdens, strong job growth, growing hourly earnings and rising home values, auto sales are expected to top 17.[...]
The financial sector has been on a mission to redefine the experience it provides. Companies continue chasing new channels, faster technologies, less friction in the customer journey and any other innovation to reach the holy [...]
On April 8, I was one of several who represented CUNA Mutual Group at the Credit Union Cherry Blossom Run. We joined thousands of runners from coast-to-coast participating in credit union road races to benefit [...]
While April is National Volunteer Month, here at CUNA Mutual Group we care about making a difference in our communities all year long. In the first quarter of 2018, we gave more than 2,500 [...]
At CUNA Mutual Group, we care about volunteering. It’s part of our company culture. We can all see the benefits it has for the people and communities we serve. But, did you know it’[...]
Auto and home (A&H) insurance products are significant ongoing investments your members make to protect what matters most in their lives. And, offering these products is another way we, as credit union leaders, [...]
The C-suite plays a critical role in growing your credit union’s assets, employees, product portfolio, and membership reach. But with growth comes more potential for risk and a new level of scrutiny from competitors, [...]
As technology and connectivity continue to transform the daily lives and shopping behaviors of consumers, we need to be focused on what Farnaz Wallace, founder of the strategic consulting firm Farnaz Global, calls the “New [...]
Last year, I was fortunate enough to hear Gyasi Ross give a keynote at the YWCA Racial Justice Summit. In it, he described equity as being mutually invested – that equality may give you a place [...]
In today’s data-driven world, credit unions understand the value of insights that can be gained from member data. Yet, for many, there’s uncertainty on how to make that happen, along with the usual [...]
You have a purpose in your career. You know that, right? I’ve been thinking about this lately after a volunteer experience brought it into perspective for me: I joined my team to help out [...]
Today, leading companies drive success when they inspire employees to share, support and believe in a common purpose. They stay focused on their customers. They innovate, and they strive to make a positive impact on [...]
The digitization of many financial services, including innovations like robo-advisors and chatbots, means members can complete transactions without ever seeing another person. However, despite the speed and convenience of digital advancements, many consumers still prefer [...]
From Amazon and Alexa to Uber and Zillow, we don’t need to look far to see how technology and connectivity have changed our way of life, how we communicate, and how we do business. [...]
