Riddle me this: what does Frankenstein have to do with Financial Institutions? An antiquated core system, two data centers, a bunch of physical equipment, ancillary products patched on…oh. A Frankenstein system. There it is. [...]
"Customer service shouldn't just be a department; it should be the entire company." Tony Hsieh, CEO, Zappos Solidarity. From shoe sizes to financial requests, the days of siloed ownership for the customer experience are behind [...]
Adios 2020. Don’t let the door hit you on the way out. The world breathed a collective sigh of relief as we embraced January 1st with “Auld Lang Syne.” But if one good thing [...]
The omnichannel approach… It’s packed with potential for your financial institution’s success, but are you really doing it? Jason Osborne –– Global Head of Consumer Banking at Genpact –– has some expert insight into this [...]
Sure, profit’s important. Revenue’s important…But cash flow is crucial. Words of wisdom from “Mr. Cash Flow” himself, David Wiener of Cash Flow Strategies, who joins us this week on CRMNEXT’s Banking [...]
Pour into people. Simple but sage advice, and when it comes to developing the next generation of leaders it’s essential. So says Christian Hartley –– Branch Manager at Keesler FCU and our honored guest this [...]
Thank you for tuning in to episode 3 of The CUInsight Network, with your host, Randy Smith, co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who [...]
Well — cat’s out of the bag. Tail as old as time, or perhaps, as old as your core. How do you maintain an exceptional experience for both your internal teams and your members? It [...]
1,000 Songs in Your Pocket. Did you know that Apple wasn’t the first to introduce the MP3 player? The first digital music player was invented by a four-man company out of South Korea, [...]
Affordable housing. For many in America, the very concept feels about as real as a flock of flying pigs. But Frank Furman, COO at PadSplit has some insights into current solutions and future possibilities, specifically [...]
For financial institutions looking to expand their addressable market, there’s a whole lot more to potential customers than the traditional credit report…well…reports. And, with so much more data available these days, why [...]
Adios 2020. Don’t let the door hit you on the way out. The world breathed a collective sigh of relief as we embraced January 1st with “Auld Lang Syne.” If one good thing came [...]
It’s common sense 101 for today’s banks that, to succeed, they must first identify, attract, and retain profitable customers. What’s not always as clear is the best way to go about doing [...]
In 2008, we had 500 different B2B marketing technologies. We’re now at 8,000. Marketing leaders are trying to figure out which tech pieces work best for which activities and why it matters. In [...]
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, February 3rd titled, Survival of the Financially Fit: TAP-ping into Gen Z. We hope you’ll join us! Register here. It’s been said many [...]
