Robots to the rescue

Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.

“Robots” are helping Patelco Credit Union ($8.9B, Dublin, CA) achieve new levels of efficiency in its busy mortgage processing department.

That’s the term Vince Salinas and his team use to describe the autonomous programs that are now handling tasks like collecting data, filling out forms, and assigning third-party services such as appraisals.

“We describe them as robots within the system,” says the vice president of home loans for the East Bay credit union.

The credit union went live with the robots on July 1 after completing the final phase of user acceptance testing (UAT) of a system that uses bots from Digital Align in conjunction with its Mortgage Cadence LOS.


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