Industry news

by: Brad Banyas, CEO, OMI
Loyalty programs are an overlooked way to encourage the continued patronage of your members. They allow credit unions to gather data on member behavior in order to decipher trends, appropriately reward member loyalty, and bolster your relationship with your best customers…the ones you already have.

by: Hilary Reeves, Consultant, CU Breakthrough
The debut of the family history research website Ancestry.com marked a happy day in my household. After years of scrawling information on sticky notes after cornering my grandparents at family gatherings, I finally had a way to flesh out and store an accurate family history. It has since become a bit of an obsession.