What’s in a name: Success Navigator

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

American 1 Credit Union($390.4M, Jackson, MI) faces the same issues as any other credit union when it comes to hiring and retaining good employees, but one of its solutions sticks out as particularly innovative.

The mid-Michigan credit union recently created the role of success navigator, someone who helps staff deal with personal issues outside the scope of traditional HR concerns, but very real to someone dealing with family care, transportation, and other distractions to focusing on the job to be done at work.

Myeshia Jones is American 1’s first success navigator. Here she explains what it’s all about.


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