In today's ever-changing economic landscape, credit unions face the challenge of managing interest rate risk while meeting the needs of their members, especially their commercial members. With interest rates fluctuating and borrowers seeking stability, navigating [...]
Digital service and temperatures are heating up as credit unions leverage technology to provide their members with seamless banking experiences to match the sunny vibes of the season. From mobile banking apps that allow easy [...]
Both 30- and 60-day delinquencies have surpassed levels from before COVID-19, and the Consumer Financial Protection Bureau reports the percentage of auto loans transitioning into delinquency is rising at an accelerated rate. This is particularly [...]
Segment deposit offers and train frontline staff to navigate the fine lines between members’ goals and those of your credit union. It is tempting to believe that a low cost of funds is synonymous with [...]
Look to automation, artificial intelligence and digital transformation. We all know that credit unions are facing numerous headwinds in 2023, including high-interest rates, an uncertain economy and the liquidity challenge. To navigate all this successfully, [...]
At the CU Pride Leadership Conference on Wednesday, Tammy Schultz said she’s determined to be an ally to LGBTQ+ community members and people from other diverse backgrounds because she needs every one of her [...]
Many institutions have experienced significant increases in the value of their mortgage servicing rights assets this past year, making MSR hedging a timely topic. MSR assets generally increase in value when rates increase due to [...]
As a lifelong learner, I love the quote (and book title) by business thinker Marshall Goldsmith: “What Got You Here Won’t Get You There.” If you think about that from a talent development perspective, [...]
Many industries are experiencing an interesting shift toward flatter organizational structures. The financial services sector is no exception. With fewer levels of hierarchy, the thinking goes, there is more room for autonomy. This creates space [...]
While no two credit unions are alike, there is one thing they all have in common: challenges with recruiting, retaining, reskilling and replacing staff. Attracting qualified talent is a top concern today say 67% of [...]
Big recession? No recession? Rising cost of funds? Regardless of what’s happening in the environment, building a more efficient organization brings big benefits, including cost control, and better employee and customer experiences. A good [...]
Diversity, equity and inclusion initiatives are a hot topic in all industries, and we’ve been talking about this a lot lately in the credit union space too. The communities around us are becoming more [...]
The CUES TalentNEXT conference, designed to help the industry’s senior HR, training and talent development leaders realize a strong, future-focused people strategy, is returning for its second year Sept. 10-12, in Savannah, Georgia. We [...]
With so many credit unions experiencing significant loan growth combined with deposit outflow in 2022, there has been little need to purchase investments. For many, simply managing adequate liquidity levels was the priority. However, as [...]
Building and maintaining trust among the communities they serve is a core principle on which most credit unions have built their organizations. But trust is one of the most hard-earned attributes. Meaningful, personalized experiences are [...]
