At Money 20/20 USA in 2019, thousands of financial professionals gathered to discuss the future of money. CO-OP was onsite to help represent the credit union industry and measure our movement’s progress relative [...]
While every credit union is at a unique place in their digital transformation journey, all of us need the knowledge and tools to make the courageous choices required to seize opportunities and manage the challenges [...]
Disputed payments are a growing problem across our industry. In fact, research shows that payment disputes cost card issuers $12 billion annually, with 45 percent of all consumers filing at least one dispute a year – [...]
Nearly a third of Americans visit the ATM at least once a week.1 Even after 50 years, ATMs continue to be an important self-service channel between credit unions and members looking to deposit checks, [...]
A well-conceived digital transformation delivers growth opportunities on every front, allowing credit unions to connect with members and meet them on their terms. To unlock digital’s full potential, credit unions should consider five critical [...]
As millions of students head back to school, many are going with a credit or debit card in hand (some for the first time). Owning a card can be a big responsibility for young adults [...]
While backpacking in the Himalayans, New Jersey teenager Maggie Doyne came face to face with global poverty when she met a Nepalese orphan. As detailed in a CNN.com “Hero of the Year” story, her [...]
Bank Identification Numbers (BINs) are the first six digits on any credit, debit or prepaid card. Whenever a cardholder transacts, the BIN helps the merchant processor identify both the type of card (Visa, MasterCard, etc.) [...]
Four incredible cities remain in CO-OP’s 2019 Roadshow tour: Chicago, Nashville, Houston and Washington, D.C. CO-OP Roadshows are designed to help you get ahead of the payment and fintech trends that will impact [...]
When I was a kid, credit cards seemed like magic: just swipe this card, and you can have anything you want! But when my parents gave me my first credit card in college (“to be [...]
Because it’s our business, we eat, sleep and breathe payments. Many of our credit union partners do, as well. But, is the same true for credit union members? Probably not. In fact, most increasingly [...]
From July 15th to 16th, consumers around the globe will flock to Amazon to take advantage of the digital retailer’s fifth-ever Prime Day. Promising a “two-day parade of epic deals,” Amazon and its retail [...]
Earlier this week Facebook unveiled its plans to launch a new blockchain-based payments network called “Libra.” The announcement came after a lot of speculation over whether Facebook would be making an entry into the global [...]
Opportunity rarely knocks twice. But for attendees who enjoyed our three-day exploration of today’s ground-breaking opportunities at THINK 19 – or for those who weren’t able to attend – CO-OP has a new opportunity to [...]
Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit union. Consider a global study on customer service by Microsoft, revealing that 96% of consumers [...]
