Last week, over 800 credit union professionals convened in Miami Beach at THINK 19 to discuss the challenges and opportunities facing our industry. Over the course of three days we covered a wide variety of [...]
Wherever summer travels take you and your members, chances are you’ll be near one of CO-OP’s nearly 30,000 surcharge-free ATMs. To remind everyone just how convenient a go-everywhere ATM network is, CO-OP [...]
My first six months at CO-OP as Chief Product Officer have been exciting to say the least. Even with two decades of experience in the payments and technology industry, I am still discovering new paths [...]
Payments drive revenue, relationships, profitability and trust. Increasingly, they are the epicenter of your relationship with members as a key driver of preferred financial institution (PFI) status. But growing your credit and debit portfolios can [...]
A few weeks back we announced that, for the second year in a row, CO-OP would be bringing the Crasher program to THINK 19 in partnership with Filene Research Institute and The Cooperative Trust. This [...]
Nearly a third of Americans visit the ATM at least once a week. Even after 50 years, ATMs continue to be an important self-service interaction between credit unions and members looking to deposit checks, withdraw [...]
Having just returned from CUNA’s GAC, I’m feeling energized and excited about the opportunities ahead for the credit union movement. The numbers speak for themselves. As CUNA President/CEO Jim Nussle highlighted at [...]
For the second year in a row, CO-OP Financial Services and Filene Research Institute are bringing The Cooperative Trust’s crasher program for young credit union professionals to the THINK conference. In addition to receiving [...]
Debit cards remain one of the most frequently used forms of payment. 70 billion debit transactions take place each year in the U.S. alone. According to the latest study from the Federal Reserve, debit [...]
Like most consumers, credit union members are increasingly shifting to online channels to shop for the holidays. That’s according to an analysis of CO-OP credit union members’ credit and debit card purchases from Thanksgiving [...]
In just a little over a year from now, on January 14, 2020, Microsoft will no longer support Windows 7, the operating system that drives 400,000 ATMs in the U.S. and 3 million [...]
Holiday 2018 spending could reach $1 trillion, according to PWC research. While retailers and financial providers look at the number and see dollar signs, unfortunately so do fraudsters. Last year, online fraud attempts increased by [...]
Millions of U.S. shoppers are about to launch an all-out assault within the next few weeks as the 2018 holiday shopping season kicks off. According to the National Retail Federation, 2017 holiday shopping sales [...]
Change is happening at an unprecedented rate within payments. Part of that is fueled by emerging technologies, but a lot of it has to do with the shift in consumer behavior and expectations. And while [...]
There are many reasons to seek a clearer understanding of your members’ experience. Here’s one that really counts: while 80 percent of CEOs surveyed by Bain & Company believed they delivered a superior customer [...]
