Despite what consumers may be led to believe by Amazon carts filled with a steady stream of merchandise and media outlets reporting on the proliferation of online shopping, the vast majority of retail purchases are [...]
Within the U.S. payments system, tenacity is turning into the new central narrative. No longer are fraudsters satisfied by assuming another person’s identity – they are now focused on creating false identities to commit [...]
The member payment relationship revolves around a member’s interaction with his or her credit union when banking and making purchases. While it is important for executives to monitor trends and new payments solutions, the [...]
Facebook is planning to launch a cryptocurrency, run by the nonprofit Switzerland-based Libra Association in 2020, backed by some of tech’s biggest names. The focus is on financial inclusion for all. How it Works [...]
Some days it is hard to catch a break from the never-ending deluge of new threats and vulnerabilities. Let me be clear: it is not just the infamous cyber-threats that keep me awake, it is [...]
Organizations of every size need business plans to operate efficiently as business pressures, market risks, and technology and people-related issues constantly change. Multiple factors continually put credit union information and functions at risk, including accidental [...]
The digitally connected ecosystem of our world today finds financial institutions competing to meet the robust expectations of their members while driving unparalleled business value. The transition to meet current needs has been a formidable [...]
In our role as consultants to a broad family of credit unions, we have the opportunity to work with both underperforming and outperforming credit unions. Our engagement process provides us with an in-depth understanding of [...]
As hurricane season approaches, we’re reminded of a fact we enjoy not thinking about: that we’re seeing increased frequency in extreme weather events. When is the last time you asked yourself if your [...]
Every day, there is a new story about how innovative technology is altering the landscape of numerous industries, including financial services. These technologies are no longer hidden away in back offices. They permeate our lives, [...]
No other single word creates more angst for a contact center manager than turnover. Agents leaving is a manager’s greatest ongoing challenge because it affects so many aspects of contact center operations. When workstations [...]
Recently, we reported on the significant competitive developments that have occurred in the checking/debit arena, along with a follow-up commentary on the importance of checking. To expand on that, we want to share the [...]
The infrastructure for the U.S. mass transit collections systems are, in many cases, quite old and dated. The complexity in upgrading these systems, and defining interoperability among all the participants, has been complex. Interoperability [...]
PSCU is bringing together credit union thought leaders and their leading-edge ideas to compete in its seventh annual innovation marathon, KnockOut. The 24-hour competition will take place May 14-16, 2019, at our headquarters in St. [...]
Back in the 40s, the comedic team of Abbott & Costello made famous a skit called “Who’s on First?” The premise of the act was about clarifying a confusion of names, and determining who [...]
