The lowly checking account. Once the primary vehicle for member transactions, but now second fiddle to an assortment of payment alternatives. At least that is what many postulate and pronounce. Recently, we reported on the [...]
The U.S. payments industry is experiencing a turning point in the adoption of contactless EMV. According to Mastercard, nearly 800,000 unique merchant locations were contactless-enabled in 2017. By the end of 2019, the [...]
Innovation – everyone wants it. And when talking about it, we are all prone to a heightened state of suggestibility, as if everything we see and hear has potential worth considering. But how then can we [...]
When CEOs are asked what their top priorities are, attracting and retaining talent is always on that list. In fact, a hallmark of successful organizations that are able to grow year-over-year is often related to [...]
In our work with credit unions across the United States, we experience a variety of perspectives about checking. For most, it is part of doing business, but not necessarily a concerted point of focus. Who [...]
“Hey, want to make some quick cash? Hit me up @CardCrackingFraudster121! Must have a bank account.” While it may seem an obvious scam to some, millions of people are falling victim to this method of [...]
In modern years, pioneering businesses have used a range of digital tools, established new business models and delighted their members with higher quality products, lower prices, and frictionless experiences. This wave of technology-fueled disruption has [...]
Diversity & Inclusion (D&I) programs have been around for decades, and frankly have created a limited amount of true positive impact. Credit union leaders have been trained on understanding the importance of diversity, [...]
Wrestling with where to invest limited resources for maximum return is a challenge that all leaders face. Digital transformation has upped the ante and raised the bar on how we deliver the member experience, how [...]
When it comes to investing in mobile, credit unions need to consider what type of technology consumers engage with as a whole. Identifying how consumers interact with their favorite mobile applications can provide insight on [...]
January saw the arrival of new faces in Washington on both sides of the aisle following last year’s highly contentious midterm elections. While credit unions still have support in both parties, new members of [...]
It’s easy to assume the roles and responsibilities of executive management from a traditional perspective. We know that solid mobilization of an entire organization depends on the vision and strategy put in place by [...]
Recently, I shared with you two of the fundamental principles for improving the member experience – a topic so important to the growth and sustainability of credit unions that it’s been coined the phrase, “the [...]
In an increasingly digital world where countless dollars are being invested in technology, human interaction remains a crucial conduit to authenticity. Though mountains of research exist on the subject, few people require evidence to appreciate [...]
The world of marketing is ever evolving, especially with the rapid changes to social media algorithms and shifts to an emphasis on digital marketing. While the intent of capturing the attention of consumers has remained [...]
