Should credit unions use chatbots?
Recently, I had a conversation with a couple of large credit union CTOs. I brought up the idea of a credit union using a chat bot and was surprised at the almost violent reaction that [...]
Ongoing Operations, LLC News Archives
Can the cloud help your credit union reach $1 billion?
Over the past ten years, Ongoing Operations has worked with approximately 25% of the top 100 credit unions. Recently, we have become much more focused on the credit unions trying to get to the $1B [...]
Top 10 cybersecurity areas to prepare for your next exam
As we prepare for our first annual Ongoing Operations User Meeting and the broader CU InfoSecurity Conference this June 15th – 17th in New Orleans, I am looking forward to hosting a panel on top NCUA [...]
A credit union cloud success story
As we gear up for our first annual Ongoing Operations User Meeting and the broader CU InfoSecurity Conference this June 15th – 17th in New Orleans, I was reminded of the positive impact moving technology and [...]
Is your credit union spending its IT resources wisely?
As a CUSO, Ongoing Operations has a number of former credit union IT managers and CTOs on staff. Collectively, we have built and run dozens of data centers for credit unions, managed core conversions and [...]
Stop patching – Focus on member facing technology in 2016
If you are a mid-sized credit union, that is competing with much bigger financial institutions, struggling to hire talent, and feeling attacked from regulators – this article is for you! Earlier this week I was visiting [...]
Credit union technology force multipliers
If you are a small or mid-sized credit union, you are probably like me – obsessed with finding force multipliers that can help your Credit Union get to the next level. Often as smaller organizations (less [...]
If my credit union goes to the cloud will I need a CIO/CTO?
In most credit unions – they rely on their CTO/CIO’s to make sure they spend their money wisely, align their technology with strategy, and translate IT speak between executives and the board. In a [...]
Top 5 strategies for getting your credit union in the cloud
strat·e·gy: A plan of action or policy designed to achieve a major or overall aim game plan, plan (of action), action plan The times – they are a changing… and depending on whose statistics [...]
Is testing my core processor enough to pass a disaster recovery test?
Just as there are thousands of types of potential disasters (Man-made, Environment/Natural, Cyber and Technical), there are equally as many variants possible to test your disaster recovery plans. And because the complexity of your [...]
Look at the death of Windows 2003 server as the birth of your credit union cloud
by: Robin Remines It was estimated that millions of credit union applications were (are?) running on Windows 2003 server and that thousands of credit unions are still dependent on this platform for at least one [...]
Top 3 recovery strategies for credit unions
When you start to think about Credit Union DR Strategies it can be overwhelming. It was hard to identify just 3 of the many strategies needed but here is my top 3 disaster recovery strategies [...]
The # 1 strategy to protect against the rogue credit union employee
by: Michele Dowis and Robin Remines Regardless of the size of the Information Technology Team in your Credit Union – knowledge base and duties differ for everyone. You may have some team members that have “access [...]
How can you make disaster preparedness strike a chord for your credit union?
by: Michele Dowis We all know that Disaster Recovery plans are required. The examiners make mention of them and audit them regularly. Are you planning just to get through the audit or are you focused [...]
Afraid your credit union technology team won’t survive a disaster?
by: Michele Dowis Here’s the scenario – your Credit Union’s Business Impact Analysis is complete and there are a high number of systems noted for immediate recovery. But your credit union technology team is [...]