Stimulus checks are coming: Three ways to support your members

When the Treasury Department made the announcement last week that federal stimulus relief checks would begin rolling out to millions of Americans, credit unions and banks reported unprecedentedly high volumes of traffic across their websites, applications and phone lines as members inquired about the status of their stimulus checks.¹

Within the CO-OP Contact Center, last week was one of the biggest weeks on record.

“We saw call volume starting to ramp up on April 7 and 10, and then it skyrocketed around April 15. CO-OP Contact Center offered over 28,000 calls on Thursday alone, it was the highest single day volume ever,” said CO-OP Chief Operating Officer Nick Calcanes. “A large portion of those calls were members asking about their stimulus checks.”

Similarly, transaction volumes across the CO-OP Shared Branch Network rose 19 percent year-over-year on April 15.

 

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