The CUInsight Experience podcast: Mara Humphrey – Bright future (#166)

“Collaborate to create a future where credit unions are thriving.” - Mara Humphrey

Thank you for tuning in to episode 166 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of This episode is brought to you by PSCU, the nation’s premier payments CUSO and an integrated technology solutions provider. Visit to learn more and discover PSCUTV, a new thought leadership platform hosted by PSCU Chief Growth Officer, Brian Scott. Each episode explores top-of-mind insights in the credit union industry.

My guest on today’s show is Mara Humphrey, President & CEO at the Minnesota Credit Union Network. Mara shares her career journey that started in politics and led her to where she is today. The Minnesota Credit Union Network is the state trade association for Minnesota’s credit unions. Mara is focused on creating a culture of collaboration within the credit union industry and evolving to stay ahead.

During our conversation, Mara and I talk about the bright future of the credit union industry. She shares the lasting impact mentors have had on her career, and gives advice to those working towards a leadership role. Mara expresses the importance of a collaborative culture so credit unions can be more nimble and continue to meet the needs of the changing financial services landscape. Listen as we discuss ways to invest in credit union culture and stay true to a vision.

As we wrap up the show, listen in as Mara talks about her amazing team, how her family keeps her grounded, and what hobby helps her relax. Enjoy my conversation with Mara Humphrey!

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Mara:
Mara Humphrey, President & CEO at the Minnesota Credit Union Network
Mara: LinkedIn
MNCUN: LinkedIn | Facebook | Instagram | Twitter

Show notes from this episode:
A big shout-out to our friends at PSCU, an amazing sponsor of The CUInsight Experience podcast. Thank you!
Want to hear more from Mara? Click here.
Shout-out: Jill Nowacki
Place mentioned: Minnesota
Shout-out: Paul Gentile
Place mentioned: Greenville, SC
Place mentioned: Africa
Shout-out: Mara’s dad
Shout-out: Jill’s dad
Place mentioned: Canada
Shout-out: Mara’s husband
Shout-out: Mara’s kids
Shout-out: Todd Harper
Shout-out: Mara Wilson
Movie mentioned: Matilda
Album mentioned: Blood on the Tracks by Bob Dylan
Book mentioned: The Culture Climb: How to Build a Work Culture that Maximizes Your Impact by Jaime Taets
Previous guests mentioned in this episode: Jill Nowacki (episodes 4, 18, 37, 64, 82, 101, 113, 126, 138, 148, & 161), Paul GentileTodd Harper

In This Episode:
[01:01] – Mara Humphrey says she started in politics and shares how she transferred into credit unions.
[02:40] – What tips does Mara have about applying for a CEO role?
[04:37] – “We need to continue to evolve.”
[07:17] – Mara talks about the strong relationships within the credit union industry.
[09:50] – Who does Mara go to for honest feedback?
[12:30] – Mara shares how she communicates with board members.
[14:23] – Mara explains the ways she invests into her career. 
[16:01] – How does Mara decide who’s part of her leadership team?
[18:03] – Be clear with your vision.
[20:30] – Mara talks about taking action on feedback.
[22:19] – What is resilient leadership?
[24:34] – “Most of our best work is not done in the office.” PART 1
[27:29] – “Most of our best work is not done in the office.” PART 2
[29:01] – Mara says she’s focused on a culture of collaboration within the credit union industry.
[31:51] – Where did Mara see a double rainbow?
[34:37] – How does Mara balance work and life?
[37:09] – Who does Mara consider successful?
[38:42] – Mara thinks the future of the credit union industry is bright.

Randall Smith

Randall Smith

Randall Smith is the co-founder of, the host of The CUInsight Experience podcast, and a bit of a wanderlust. As one of the co-founders of CUInsight he looks ... Web: Details