As we all know, providing exceptional customer service is key to running a successful company, but is your financial institution doing everything it can to ensure your valued customers are getting the type of service they want and need?
In this blog post, we’ll explore the top five customer service mistakes that could be negatively affecting your account holders’ experience, and give you specific action items for improving your financial institution’s communication strategy.
1. Not Saying You’re Sorry
Saying you’re sorry in a way that makes it obvious you aren’t is just as bad as not saying it at all. If you choose not to acknowledge errors and make a habit of sweeping mistakes under the rug, you’ll lose customers time and time again.
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