Even not-for-profits need to pay the bills and grow revenues. But what happens when efforts to do so lead to outsourcing, interactive teller machines (ITMs) and digital services that replace in-branch staff? How do you [...]
At NAFCU, we have a clear mantra: We fight for credit unions. Our team believes deeply in credit unions' not-for-profit, cooperative mission, and we advocate daily before key Washington, D.C. policymakers. We are proud [...]
Help inspire AUTHENTIC, HIGH-ENERGY CONVERSATION on why we love our credit unions on July 30, 2021. Too often, the unique value credit unions bring to their members and communities is the financial industry’s best [...]
“The best way to find yourself is to lose yourself in the service of others.” - Mahatma Gandhi When was the last time you did that? Lost yourself in service to others? Chances are you [...]
Over the last 18 months, several of our member CEOs have announced their retirements. Many are long-time supporters of our military and attendees at our DCUC conferences and events. We wish them all the very [...]
Payments innovation and APIs come hand in hand. But having APIs is no longer enough. To ensure APIs result in a usable and viable service or product, they must be well-documented. In fact, the documentation [...]
Think back to how you learned how to manage your finances—were you taught about money from teachers in school or family members at home or were you self-taught through trial and error? If your [...]
It seems as though I’ve heard and used the saying a lot lately, “Just be Happy!” Should be easy, right? Stop stressing over things you cannot control, change your attitude and be happy. Truth [...]
There continues to be a lot of media buzz around ransomware—and with good reason. Help Net Security argues that ransomware is “the most significant cybercrime innovation in recent history.” From more minor breaches that [...]
OM. I decided to start practicing yoga a while back. Calming the mind, stretching the body, and of course, working on that balance. Now, if you’ve ever tried to twist your legs one over [...]
If you seek to deliver exceptional service in a challenging industry, look no further than Southwest Airlines. The company consistently sets itself apart in customer service rankings, believes that great service begins with happy employees, [...]
“Signs, signs, everywhere a sign...do this, don’t do that, can’t you read the sign?” – Five Man Electrical Band It seems that everything old is new again. In Connecticut, Governor Lamont’s adoption [...]
Thank you for tuning in to episode 10 of The CUInsight Network, with your host, Randy Smith, Co-founder of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who [...]
You don’t have to sell too many people on the importance of higher education. It is the foundation that helps us build prosperous careers and achieve financial security. Education allows us to increase our [...]
Last week, on the heels of the viral spat between Elizabeth Warren and Jamie Dimon, Ally Bank (NYSE: ALLY) announced the elimination of overdraft fees on all accounts. Before the announcement, Ally charged a $25 [...]
