Listening to understand
A few weeks back I was doing a morning meditation on Insight Timer (thank you to Leo Ardine for the referral). During a 30 day meditation (that Jill recommended) there was a course on listening. [...]
Community Archives
How credit unions can shine in dark times
Credit unions with close relationships to their members and communities were made for a time like this. Advertising plans and marketing strategies built for 2020 could not have predicted the current state we’re in. [...]
Putting people at the heart of return-to-work plans
There’s an end in sight for the days of remote work, drive-up member service, and A/B shifts. So, how are you preparing? Most return-to-work plans focus on logistics like sanitization and scheduling, but [...]
Leverage your credit union’s language skills
As our communities become more diverse and connected to global commerce, credit unions will need to ensure they leverage their language skills to remain competitive. Languages are not a “nice-to-have” skill, but an absolute necessity [...]
Commitment to Change – AACUC’s charge to the credit union industry
In this time of turmoil, civil unrest, economic uncertainty, COVID-19 and the relentless images we see on media outlets, we must take a step back. I am not a scholar, but I am a woman [...]
Six strategies for navigating the COVID-19 pandemic
Credit unions always show their not-for-profit difference during tough economic times. And so, here they are again, this time facing a first-ever national and international economic shutdown. Much has already been learned during the past [...]
Time to grow your resilience
With the onset of daily news reports being enough to make you want to curl up into a ball, is it any wonder that mental health issues are growing daily in our homes, schools, and [...]
Insights from CUNA to benchmark your training
The COVID-19 pandemic quickly changed how credit unions operate, including the skillset needed for credit union professionals to excel in their roles. By observing your peers and benchmarking the ways they are successfully training their [...]
Buzzword Bingo: Standing out when everyone’s thinking about the same thing
At its most fundamental, advertising is an exploration of human thought. So, what happens to this medium when people all over the world have the same thing on their minds? Virtually every ad these days [...]
Conducting a deep digital transformation
Did the Rubber Meet the Road? So many financial institutions have been focused on creating that ultimate digital experience – the focus was on design elements, process improvement, and an investment in technology components. So, how [...]
What protests teach us
The recent protests taking place around the country over the death of George Floyd is an opportunity to learn important lessons. We should ask ourselves what should be learned from the social turbulence. I have [...]
Meeting members where they are
As I sit on my porch enjoying some sunshine this afternoon, I would normally say “what a wonderful day, and all is well in the world.” But when I face the reality of the impacts [...]
Why the pandemic-prompted increased reliance on digital may be long-lasting
Perhaps the most apparent impact of the COVID-19 pandemic in financial services is its amplification of the digital channel. Credit unions have been planning and budgeting for their “digital transformation” for years, but there is [...]
When will you be back? (A love letter from Cynthia’s cubicle)
You’ve been working from home for nine weeks now. As your cubicle, I can attest that it’s not the same here on the 2ndfloor without you. And frankly, it won’t be the [...]
6 college students shared their biggest financial worries during COVID-19
I don’t have much in my savings account. I’m 21 years old, freshly graduated and a string of service jobs and editing gigs at the student newspaper didn’t leave me with much [...]