Banking is transforming more than it has in generations — but you already know that. Not only are there new competitors in the space – neobanks, alternative financial firms, and fintechs – but low interest rates make lending [...]
“If you want something done, give it to a busy woman.” - Kelly Hellickson So often, we, as powerful women in an industry captivated and consumed by male domination, feel the need to prove our [...]
Isn’t it time that your credit union stopped worrying about being disrupted? Wouldn’t it be more rewarding to set the standard for member and employee experience? The framework for doing those things actually [...]
Credit unions continue to enjoy strong lending growth year over year. For most, loan portfolios and lending solutions have continued to expand including offering a variety of loan types to meet member needs. Auto loans [...]
Developing your credit union’s people, improving their skills, and engaging them in learning is currently not an option. Talent is increasingly scarce, and demand for needed skills is outpacing supply due to all-time low [...]
Think about this…as a speaker, you have an event coming up. You talk to the organizer or meeting planner about who the audience is, what their expectations are and what the message is that [...]
In our industry, we talk a lot about “table stakes”— things that credit unions have to do just to be in the game. For example, many credit unions offer a mobile banking app. Although they [...]
Technology is driving the financial services industry. This includes credit unions. The emergence of fintechs and other non-traditional financial services companies are helping to push this momentum. Consumers can now handle all their financial matters [...]
The statistics of Elder Financial Exploitation are staggering. The Centers for Disease Control and Prevention estimate that 1 in every 10 Americans age 60 and older suffers from some form of financial abuse. And even [...]
Tensions in the Middle East are high following the U.S. government's assassination of Qassem Soleimani, Iran’s high-ranking military leader. Iran retaliated in the early hours of January 8, launching more than a dozen [...]
Credit unions of all sizes do great work in their local communities around financial literacy and education. We get in front of our membership and local stakeholders regularly with programs like Mad City Money and [...]
The best leaders are always “rising” leaders. The best, most effective leaders are always learning, growing and looking for more ways to serve and bring value to others. They embrace this philosophy: “Perfection is not [...]
Tone of voice is crucial to a brand’s overall messaging—it tells consumers who you are and what you stand for, and it helps them remember you. Nike is inspiring and motivational. Target is [...]
Generation Z began entering the workforce in 2017. 11,000 new Gen Z employees enter the workforce every day. Like every other generation, Gen Z has a unique perspective of the world and particular expectation [...]
I know there are many people out there who do not believe credit unions can differentiate themselves by focusing on the member experience. Of course I want to say “Tell that to USAA, Nordstrom, zappos.[...]
