100 thank you’s and what I’ve learned
It’s hard to believe that we are 100 episodes into The CUInsight Experience. The idea was simple; try to replicate (and record) the conversations I’ve had with thought leaders from around the credit [...]
Community Archives
Is digital transformation an all or nothing proposition for credit unions?
Is digital transformation an all or nothing proposition for credit unions? If you ask Whitney Loe, a digital banking expert at Ignite Sales, the answer will be a resounding “no!” We recently sat down with [...]
Creating impact through well-being
Last weekend, as I was prepping the dough to enjoy our family’s Sunday tradition of grilling pizzas, my 10-year old daughter, MacKenzie, came upstairs from our basement. She typically shines with a jubilant countenance. [...]
Digitize business member lending in 3 easy steps
The secret is out - business banking is broken. Financial institutions have lost market share steadily over the past decade. At first, it was hard to notice because it was only a 1% loss each [...]
Innovative collections solutions for 2021 and beyond
There’s no doubt that 2020 has been a disruptive year for individuals, businesses, and financial institutions across the board. Social distancing measures put in place to help mitigate the effects of the coronavirus have [...]
Emotional intelligence: A powerful resource that we can all harness
Have you said, or heard someone else say, “Well, that’s just me”, or “That’s Frank, we all know how he is”, or something similar to explain or justify poor, ineffective, or disrespectful behavior? [...]
Accelerated digital transformation requires focus on people first
The COVID-19 health emergency has made accelerating rates of change normal, and it is hastening the digital revolution. ZOOM interfaces among credit union staff and management, the increasing cybersecurity focus, and more rapid adoption of [...]
The CUInsight Experience podcast: Jim Nussle – Full circle (#100)
Thank you for tuning in to episode 100 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance - transforming data into actionable [...]
Developing your leadership team for the year ahead
As we enter the last couple of months of 2020, many credit unions are excitedly looking ahead to the coming year for greener pastures. While we are all certainly crossing our fingers for better things [...]
How to get employees to handle problems themselves
When I first became a manager, I thought my job was to give instructions and answer questions. No one sat down with me and set expectations on how to effectively lead a team. I wasn’[...]
2021 – Credit union strategies in the year of the “reset”!
According to the Chinese Calendar, 2021 is the Zodiac Year of the Cow wearing a golden bell! The gold is connected to finance and people will be watching their money very closely in the coming [...]
Why CEOs don’t trust marketers (and how to fix it)
Wow, that’s a blanket statement. I hate blanket statements. Let me revise it to why SOME CEOs don’t trust SOME marketers. How do I back up such a bodacious statement? Data. Marketers must [...]
Are you the “it” gift on everyone’s holiday wish list?
Becoming a must-have gift: every company strives to do it. Few succeed. There’s no clear-cut path to winning the attention of consumers at any time of year, and that’s especially true during the [...]
How crossing the street can improve women’s lives
In our home, we have a reproduction of the Declaration of Sentiments. It’s framed and mounted to the wall of one of the bathrooms. Sixty-eight women and thirty-two men signed the original declaration at [...]
What ransomware reveals about our cybersecurity strategy
Ransomware is here to stay. Worse yet, the blind-spot in your cybersecurity, leveraged by Ransomware may lead to damage well beyond “simple payoffs.” Imagine logging in to your network to find this message: “All of [...]