Welcome to episode 38 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder of CUInsight.com. In this episode, Randy is talking to Amy Downs President and CEO of Allegiance Credit Union in Oklahoma [...]
Have you seen the list of Forbes’ 100 Most Innovative Leaders published earlier this month? It received quite a bit of attention for one big reason: Of the 100 individuals on the list, 99 were [...]
There is a clear industry trend of credit union consolidation. Small credit unions are an important signal of the roots of the credit union industry – many are still very close to their members and are [...]
For all its bells and whistles, what draws people to e-commerce is primarily practical: It saves them time. It makes their lives easier. It connects them with vital information. It gives them more choices. Chief [...]
Millennials are the largest living generation in the United States. Based on current projections, millennials are expected to overtake Baby Boomers in population as their numbers swell to 73 million in 2019. Research has shown [...]
Financial technology, or fintech, is one of the fastest-growing industries in the world, forever transforming the way consumers interact with their credit unions. Thanks to the explosion of apps and online solutions these tech firms [...]
Earlier this year I embarked on a journey to create a new website for my credit union. The mission: Help members and non-members alike compare our offerings and provide the necessary financial education needed to [...]
The other day I was ordering a meal from McDonald’s. Don’t McJudge me! I got to the second window where you pick up your food and the woman shoved the bag at me [...]
One of the ways I make my living is doing consulting and service training in the credit union movement. And by no means am I alone in this effort. There are thousands, if not tens [...]
BAM! Whatever you call them, you’ve seen them before, and chances are, your institution is using them. And unlike the carnival game, it’s actually no fun at all. Despite that, you likely never [...]
Have you ever left a meeting, and no one in the meeting could recall what decision was made about a specific topic? Were you ever in a meeting and thought, “these issues could have been [...]
Expectations and demands on credit union boards have never been greater. Challenges of ever-changing business trends and industry disruption, especially related to technology and cybersecurity, require advanced skill levels and continuous learning. When you add [...]
While offering loans can provide increased profitability for credit unions, there are some potential downfalls and risk when it comes to the lending industry. In recent years, the auto-loan and credit card industries have seen [...]
Leadership is, at times, an honor, a burden, a privilege, a headache, a riddle, a mirror, a crisis, and a joy. Sometimes it’s two or more of these at the same time. But leadership [...]
Recently I’ve written about how credit unions are woefully behind the times, both in terms of the technology they possess and the policies they build around that technology. For example, my new credit union – [...]
