Canceled concerts, non-stop Zoom meetings, face masks everywhere you look — nothing has been the same since those first few weeks of March. We asked five college students how COVID-19 has changed their views on finance. [...]
As credit union professionals, financial education and wellness is baked into our philosophy. For many of us, that’s included in-person learning, including fairs and classroom visits. But with traditional forms of learning and member [...]
When I ask executive audiences, “How many of you know that you need to have a conversation but you have been putting off actually having it?”, almost every hand will raise. Maybe your direct report [...]
Perfection should not be a prerequisite to anything in life. If we were required to already have achieved mastery before pursuing a new endeavor, growth would be impossible. How often though, in today’s cancel [...]
A data warehouse is a terrible place for your data. It goes against everything we have heard for the last two decades, but it is true that warehousing is the least valuable thing you can [...]
Confession ... our firm, which specializes in crisis response for credit unions, didn't see the crises of 2020 coming. Who did, really? While we eerily predicted in January that 2020 would be the "Year of the [...]
As uncertainty continues around what “business as usual” will look like post-pandemic, it’s more important than ever to have the resources and support necessary to provide effective and compliant services to help you meet [...]
Hispanic Heritage Month was expanded into a month-long celebration of the Hispanic American community by President Ronald Reagan in 1988. Since then credit unions have struggled with how to best observe this annual event and [...]
As leaders – supervisory, managerial, and executive – we are tasked with delivering results. The outcomes we are responsible for depend upon the solutions we help others create. As quickly as operations change and strategy can pause [...]
Last month I had the honor of headlining the Cooperative Trust’s “Commitment to Change” podcast. The subject was servant leadership and how defense credit unions exemplify this kind of leadership each day. The podcast [...]
The COVID-19 pandemic has brought to light how critical internal and external communications are in troubled times. Many companies naturally direct their focus outward during conditions like these, attending to customers and suppliers. Yet, communicating [...]
I don’t know about you, but I’m exhausted. Our deepening economic and political divisions are toxic right now, slowly fracturing families, friendships, neighborhoods, and even the credit union space. It’s heartbreaking. I’[...]
According to your website analytics, thousands of people visit your credit union website every month. But most visitors don’t apply for loans and accounts. Why do people drop off without applying? And where on [...]
We’re closing in quickly on the final quarter of the year, which tends to be a time for reflection. This has been anything but the typical year, so we’re going to need a [...]
“What could we do to make our members’ lives better?” That question, said Mark Shuiling, vice president of technology at $900 million Wildfire Credit Union in Saginaw, MI, is what set the institution on a [...]
