What does branding mean for your credit union?
Many credit unions are investigating their brand. It is a term used quite frequently, but what does it really mean, “brand"? Let’s start by looking at where the term came from and how it [...]
Community Archives
Personalize your credit union website design to increase engagement 200%
In today’s online world, your credit union website design can’t be one-size-fits-all. Every visitor is unique, and they expect an experience that reflects that—which is why personalization is a highly impactful trend. [...]
How will you feel at the funeral of your co-worker, boss, or direct report?
Back in 1995, I was a young 28 year old and didn’t think it was appropriate to give the boss a compliment. People who do something like that earn a title that has something [...]
The power of the human spirit
During a recent visit to South Africa, I was struck by the legacy and influence of Nelson Mandela on the hearts of South Africans. Beyond his image appearing on buildings and in museums, locals keep [...]
Identifying and preventing elder abuse
According to the National Adult Protective Services Association (NAPSA), one in 20 seniors has indicated some form of perceived financial mistreatment. With criminals abandoning more traditional types of crime and turning to cyber crime, financial [...]
Analytics can ensure your next product launch is EPIC
In recent years, consumer demand for loans has been high. The increased loan disbursements have raised loan-to-share ratios, increasing the risk for financial institutions, including credit unions. As a result, focus has been shifting from [...]
Why are we here: Does your credit union mission inspire its employees?
As we all refine our strategic plans and look beyond this year’s successes to yet another New Year, leaders should be challenged to ask themselves, “Are our employees engaged and focused on a mission-driven [...]
How The Grinch stole my experience
I was scheduled to ring the Salvation Army Bells at a local sporting goods store last week. I always love doing that and am so glad that our Credit Union Chapter does this each year. [...]
The Roaring 20’s: How to make this decade the best yet for your credit union
As we hit the homestretch of 2019, we’re not just rounding out another year, we’re rounding out another decade - and that’s a pretty big deal. And while we may be well-practiced [...]
Embracing a multicultural path to innovation
More than five years ago, CUNA Mutual Group recognized the importance of investing in diversity, equity and inclusion (DE&I). So much so, in fact, that we made it one of our core values [...]
The SPECS model: Part 2
This is the second in a series of five articles regarding the SPECS model which Goldman Consulting & Strategy (GCS) identified to aid and guide credit union leaders in their overall organizational strategy. As a [...]
Fostering an impoverishment mindset
I was raised poor. Not poorly, mind you, just poor. And I’m grateful for it. My parents grew up during the Great Depression of the 1930’s, and spent their formative years in rural [...]
What “ABOUT US?”
I was recently interviewed by CUInsight Co-Founder Randy Smith for The CUInsight Experience podcast series. It was truly an honor. Next year I will celebrate FORTY years in the credit union movement and naturally one [...]
4 steps to ensure your CU profits in the post-apocalyptic community retail economy
Retailers (physical retail stores) are struggling. Nevertheless, it seems the trend to ‘reimagine’ the credit union and financial institution ‘branch’ as a “retail experience” is picking up steam. At DaLand CUSO, we think this makes [...]
Give what cannot be taken
There is nothing more important in this life than the relationships we develop, the lives we touch, and the people we love. In a world permeated with sensationalism and animosity, we can easily become ensnared [...]