Community Archives

Serving members at the moment of need

Serving members at the moment of need

Banking is transforming more than it has in generations — but you already know that. Not only are there new competitors in the space – neobanks, alternative financial firms, and fintechs – but low interest rates make lending [...]

The “She-Suite” movement

The “She-Suite” movement

“If you want something done, give it to a busy woman.”  - Kelly Hellickson So often, we, as powerful women in an industry captivated and consumed by male domination, feel the need to prove our [...]

Take extra steps to retain top talent

Take extra steps to retain top talent

In our industry, we talk a lot about “table stakes”— things that credit unions have to do just to be in the game. For example, many credit unions offer a mobile banking app. Although they [...]

Member service matters!

Member service matters!

I know there are many people out there who do not believe credit unions can differentiate themselves by focusing on the member experience. Of course I want to say “Tell that to USAA, Nordstrom, zappos.[...]