Here’s one thing that hasn’t changed in this year of massive change: consumers still do not want to be sold generic financial products. Another: banking still isn’t something people love doing, nor [...]
Leaders are now experiencing a pivotal time in history. There are major changes in the way companies do business as they address the health and well-being of their employees in a world dealing with the [...]
Picture this, I am walking off the stage after my first speaking engagement with a company. I am feeling great and saw that what I shared made an impact as the audience laughed, nodded, and [...]
In both good times and bad times, consumers expect their financial institution to safeguard their best interests. This is especially true when they are faced with expenses that exceed their balance or when they inadvertently [...]
Two weeks ago, I was the opening speaker for a CEO and C-Suite Professionals Conference – virtual of course. Executives from all over the country were online, and the theme of the event was employee engagement [...]
What are steps we can take to better tell our stories? ...expose our brand? ...get our message out and have it received as intended? If you’re not asking these questions regularly, you may be [...]
When historians look back on 2020, I believe they’ll observe a shocking disruption in society’s evolutionary patterns. Lessons it would have taken years to learn were discovered nearly overnight. Acceptance of new ideas [...]
Many people thought the pandemic’s disruption would be short-lived. When many credit unions closed their branches this spring, few dreamed that reopening them would happen at a time when the number of virus cases [...]
Over the last few months, we’ve seen an explosion of video content across platforms like YouTube, Facebook, Instagram, TikTok, and more. For the most part, quarantine has been a golden age for organic video [...]
WFH initiatives heighten security concerns As discussed in the article "Is Digital Transformation a Victim of Covid-19" the “Covid-19 pandemic is putting growing pressure on organizations to expand their digital transformation efforts to include work [...]
As HR professionals, we know the importance of recruiting – finding the best, most diverse pool of talent we can for our organizations is a top priority. As the pandemic hit, many of us in human [...]
This year, we have seen unprecedented levels of disruption to almost every aspect of our daily lives. For many lenders, the coronavirus and subsequent economic challenges have ushered in considerably declining levels of direct auto [...]
Forming and operating a CUSO takes time and effort. CUSOs tend to help credit unions reduce costs and make revenue from other sources but are CUSOs really worth the effort? It is a legitimate question. [...]
Any time society mobilizes to advocate for positive change, people often ask, “What can I do? I’m just one person.” Credit union leaders are in an enviable position, however. Although each individual who works [...]
An April survey released by the National Endowment for Financial Education found that 88 percent of Americans – nearly nine in 10 – say the COVID-19 crisis is causing stress on their personal finances. What are they [...]
