The total number of credit unions has dropped consistently since 2011 – but the number of credit union members continues to increase. Why? And where is the opportunity here for increasing member engagement even further? The [...]
Have you thought about your credit union’s communication plan in the event of a crisis? It’s generally not a question of if, but when, a crisis will hit your credit union. And it [...]
There are 6 hostages in a building. The hostage-taker says he’ll start shooting in an hour if his demands are not met. You’re handed the phone to negotiate. What do you do? While [...]
Setting aside any arguments for brick & mortar expansion vs. online/mobile growth – I think we can all agree that it’s an exciting time when your credit union is ready to expand. Whether you’[...]
It’s been over a year since I first joined the Global Women’s Leadership Network (GWLN). I’ve had the pleasure of meeting amazing women and men from credit union systems in the US [...]
For decades, community banks and credit unions were the go-to providers of home and auto loans, checking and savings accounts, and other financial services for many consumers. In recent years, though, technological advances have paved [...]
Borrowers today are educated and technologically savvy. They know what they want, and they want it now! Thanks to technological advancements, financial institutions are often no longer the first stop for consumers with financial needs. [...]
As marketers, we’re continuously stressing the importance of digital media. And while it’s a major component in any solid marketing strategy today, our digital tunnel vision might cause us to abandon former tried-and-true [...]
Your credit union is already on social media. And it rocks, right? No? So what’s missing? To clarify, social media is not an end upon itself. It’s part of a larger strategy. For [...]
It’s the start of a new year, which means the CFPB’s latest safe harbor credit card penalty fee amounts under Regulation Z, section 1026.52(b), became effective January 1, 2020. This section [...]
It’s time for a gut check. How are your finances? Did you just get nauseous? Even if you’re in great financial shape, talking about finances can make you queasy. It’s very common. [...]
Adaptation: “the result of an evolutionary process in which individuals within populations evolve traits over time that are better suited to their environment.” Successful adaptation happens when specific traits emerge that increase a species’ chances [...]
Happy New Year CUInsight Readers! Before we talk about military transitions, we would like to extend a hearty thanks to all credit unions and credit union partners for serving our military and veteran communities! We [...]
... and of course, those who continue to struggle or tread water will not. #3 Engage fully in the process of transformation. The CU industry is moving at an incredible pace. There have been probably been [...]
As consumers, we like things to be easy. And once we’ve made up our minds, we want to take action immediately. It’s no wonder we seek out companies that are easy to work [...]
