Keep the community relationships thriving post-merger
When two credit unions come together via merger, the main focus should be on doing what’s best for the members as well as the communities they serve. Members often benefit from a merger by [...]
Community Archives
Want to grow your card program? Focus on these five areas
The past year has proven to be full of change for issuers, as cardholder spending patterns, preferences and in some cases, financial lives, changed quite rapidly. While Fitch Ratings’ findings that card performance remains strong [...]
Mission critical: Enhance your member experience through digital transformation
With member expectations changing rapidly, and the need to optimize the digital channel becoming ever-more urgent, many credit unions feel pressured to go all in on their digital transformation with a dramatic lift-off. But this [...]
2 good dogs
My wife Karla has been in treatment for breast cancer and a blood clot in her heart for over 2 years. Although the good days outnumber the bad days now, she is far from 100%. [...]
This is what cooperation looks like: Part two
Last month I shared what turned out to be one of the best days in my CU life. The grand opening of the CO-OP Park in Los Alamos, New Mexico. Truly a tribute to the [...]
Winning plays for your credit union from the best Big 3s in NBA history
If you're an NBA fan, you know there's an essential element to the game that's hard to put your finger on. When film stars have it, we call it "a certain je ne sais quoi." [...]
Combine digital capture with secure storage to promote strategic differentiation
Customer Experience Improvement is Not Enough In a recent Financial Brand article (Two Big Trends That Will Change Banking Forever) it’s argued that product innovation, not customer experience, has grown vital for financial institutions [...]
A plan to re-energize and reposition credit unions for future success: Part 1 – The Idea
First, I must confess, this idea has been on my mind for several years now. In fact, I have shared it with a couple of the credit unions I have previously worked for, but it [...]
Holiday spending plans thrive with prepaid & virtual gift cards
The holiday season is synonymous with spending. Those of us with the best budgeting intentions can quickly get into the red as we gather the last-minute essentials and tiniest of stocking stuffers. It all adds [...]
Pre-RPA implementation homework
As it stands today, financial institutions (FI) are in a race to implement Robotic Process Automation (RPA) technology in their respective concerns. This is to be applauded as the benefits can outweigh the costs and [...]
Meeting sales goals keeps the lights on … putting members and community first makes that bulb burn brighter
When a member comes in to ask for a personal loan, are you just an order-taker? Or are you taking the time to have a conversation to find what would be best for their personal [...]
The CUInsight Network podcast: Military & veterans – Defense Credit Union Council (#22)
Thank you for tuning in to episode 22 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
Looking to better engage employees? Ask them how
Imagine this scenario: You’re in a romantic relationship and it starts to feel like your partner is a little checked out. The relationship is important to you, so you talk to your partner about [...]
The case for mobile credit union members
It should come as no surprise that the credit union industry is always looking to innovate. It makes sense; people in the industry have some stiff competition that is always looking to disrupt the market. [...]
My bra & the credit union
I have a 15 year old son. Now normally this would indicate to you that I have permanent frown lines and a sore throat from yelling.. However.. We lucked out with this kid. He’s [...]