These days, data is its own currency. It can help you better understand your members, forecast upcoming trends, and make better business decisions. And those better decisions can translate directly into better profits. According to [...]
While more organizations embrace digital transformation, there is a misperception for what it is exactly. Yes, it’s a process for modernizing legacy technology and building new capabilities to better serve members. But technology actually [...]
Recent changes in overdraft fee practices at some banks and new product offerings by fintech providers have made a big splash in the news recently. Bolstered by a renewed interest in consumer protection initiatives by [...]
Here we go again, the war on talent is back and has become a tougher battle than ever before. You can’t go into a meeting or corporate board room where you do not hear [...]
We were desperately late on the way to taking my three kids (ages 12, 9, and 6) on the Block Island Ferry for the first time. I told them they could have all the candy [...]
“The next time you are heading out the door, pause at the mirror and make sure that what you see reflects your purpose and value.” --Amy Spiegel Nothing stirs up a good fight in your [...]
Credit unions are home to thousands of questions. We train our frontline staff to ask questions of our members -- “is this a check you were expecting to receive?” “What denominations would you like that [...]
How often do you hear advice suggesting you “make a change” or “step out of your comfort zone”? There’s a reason...consistency might be easier, safer, and reliable, but it doesn’t promote growth. [...]
Banking built for Black America. Queering banking for the better. Banking for environmentalists. Financial services companies that target specific consumer demographics or interest groups seem to be becoming a “thing” these days. If that sounds [...]
Every catastrophe has its blessings. Leading the people we serve through the pandemic is no different. Don’t get me wrong––I want this behind us as much as anyone. It’s just that experience [...]
More than a year and a half after our lives changed with COVID, we all continue to adapt to the dynamic landscape. Just like anywhere else, at Chartway, we have daily discussions about how to [...]
In an ideal world, credit unions would be able to perfectly balance their drive to help people with the demands of running a successful business. However, this is not always fiscally possible, as there are [...]
One thing we know for sure, “it’s better to start saving and investing earlier rather than later”. Another thing we know for sure, “our youth aren’t being taught the importance of a financial [...]
If you read that title and instantly thought of the Breakfast Club, then we should be best friends. A few articles back, I shared with you my cancer diagnosis. The amount of emails and texts [...]
Yes, you can add life insurance to the list of products and services permanently changed by Covid-19. What you buy and how you buy it, will never be the same again. But perhaps not in [...]
